2024-706-E-Emergency Svc-Motorola Solutions-PSC Radio System Service Maintenance

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Orange County August 8, 2024 ASTRO 25 Managed Detection and Response 24-177976 / Cybersecurity Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-4 2.3 Security Operations Center Monitoring and Support 2.3.1 Scope Motorola Solutions will start monitoring the ASTRO 25 Managed Detection and Response service in accordance with Motorola Solutions processes and procedures after deployment, as described in Section 2.2.1: Deployment Timeline and Milestones. The SOC receives system-generated alerts 24x7 and provides the Customer with a toll -free telephone number and email address for support requests, available 24x7. Support requests are stored in a ticketing system for accountability and reporting. The SOC will respond to detected events in accordance with Section 2.3.6: Priority Level Definitions and Notification Times. 2.3.2 Ongoing Security Operations Center Service Responsibilities Motorola Solutions Responsibilities If a probable security incident is detected, provide phone and email support to: • Engage the Customer’s defined Incident Response Process . • Gather relevant information and attempt to determine the extent of compromise using existing monitoring capabilities in place as part of the ASTRO 25 MDR service. • Analysis and support to help the Customer determine if the Customer’s corrective actions are effective. • Continuous monitoring, in parallel with analysis, to support incident response. Customer Responsibilities • Provide Motorola Solutions with accurate and up-to -date information, including the name, email, landline telephone numbers, and mobile telephone numbers for all designated, authorized Customer escalation Points of Contact (PoC). • Provide a timely response to SOC security incident tickets or investigation questions. • Notify Motorola Solutions at least 24 hours in advance of any scheduled maintenance, network administration activity, or system administration activity that would affect Motorola Solutions’ ability to perform the Managed SOC Service, as described in this SOW. 2.3.3 Technical Support ActiveEye Security Management Technical Support provides the Customer with a toll -free telephone number and email address for ActiveEye Security Management support requests, available Monday through Friday from 8am to 7pm CST. Motorola Solutions Responsibilities • Notify Customer of any scheduled maintenance or planned outages. • Provide technical support, security control, and service improvements related to ActiveEye. Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C