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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Priority Level Definitions and Response Times <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 57 <br />FACILITIES CHECKLIST – LEVEL 1 <br />UPS <br />Visual inspection <br />(condition, cabling) <br />Check for damage, corrosion, physical connections, dirt and dust, and error indications. <br />Generator <br />Visual Inspection Check panel housing for cracks, rust, and weathering. Check physical connections for <br />corrosion, dirt and dust, or other abnormal conditions. <br />Fuel Verify fuel levels in backup generators, document date of last fuel delivered from fuel <br />service provider. <br />Oil Check the oil dipstick for the proper level. Note the condition of oil. <br />Verify operation <br />(no switchover) <br />Verify generator running and check ease or difficulty of start. Is the generator "throttling" <br />or running smooth? Any loud unusual noise? Document any concerns or abnormal <br />conditions. <br />Motorized <br />Dampers <br />Check operation <br />HVAC <br />Air Filter Check air filter and recommend replacement if required. <br />Coils Check coils for dirt and straightness. <br />Outdoor Unit Check that the outdoor unit is unobstructed. <br />Wiring Check wiring for insect and rodent damage. <br />Cooling / Heating Check each HVAC unit for cooling/heating. <br />Motorized <br />Dampers <br />Check operation. <br /> <br />Section 5 Priority Level Definitions and <br />Response Times <br />Table 5-1: Priority Level Definitions and Response Time describes the criteria Motorola uses to <br />prioritize incidents and service requests, and lists the response times for those priority levels. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C