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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 49 <br />4.1.9.2 Scope <br />Annual Preventive Maintenance will be performed during standard business hours, unless otherwise <br />agreed to in writing. After the service starts, if the system or Customer requirements dictate that the <br />service must occur outside of standard business hours, an additional quotation will be provided. The <br />Customer is responsible for any charges associated with unusual a ccess requirements or expenses. <br />4.1.9.3 Inclusions <br />Annual Preventive Maintenance service will be delivered for Motorola-provided infrastructure, including <br />integrated third-party products, per the level of service marked in Table 4-18: Preventive Maintenance <br />Level. <br />Table 4-18: Preventive Maintenance Level <br />Service Level Included <br />Level 1 Preventive Maintenance X <br />Level 2 Preventive Maintenance <br />Motorola Responsibilities <br />• Notify the Customer of any planned system downtime needed to perform this service. <br />• Maintain communication with the Customer as needed until completion of the Annual Preventive <br />Maintenance. <br />• Determine, in its sole discretion, when an incident requires more than the Annual Preventive <br />Maintenance services described in this SOW, and notify the Customer of an alternative course <br />of action. <br />• Provide the Customer with a report in Customer Hub, or as otherwise agreed in the CSP, <br />comparing system performance with expected parameters, along with any recommended <br />actions. Time allotment for report completion is to be mutually agreed. <br />• Provide trained and qualified personnel with proper security clearance required to complete <br />Annual Preventive Maintenance services. <br />• Field service technician will perform the following on-site: <br />• Perform the tasks defined in Section 4.1.9.4: Preventative Maintenance Tasks. <br />- Perform the procedures defined in Section Error! Reference source not found.: Error! <br />Reference source not found. for each site type on the system. <br />- Provide diagnostic and test equipment necessary to perform the Preventive Maintenance <br />service. <br />- As applicable, use the Method of Procedure (MOP) defined for each task. <br />Limitations and Exclusions <br />The following activities are outside the scope of the Annual Preventive Maintenance service . <br />• Preventive maintenance for third-party equipment not sold by Motorola as part of the original <br />system. <br />• Network transport link performance verification. <br />• Verification or assessment of Information Assurance. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C