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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 45 <br />- Open, assigned to the Motorola field service technician, arrival of the field service technician <br />on-site, delayed, or closed. <br />• Provide incident activity reports to the Customer, if requested. <br />Limitations and Exclusions <br />The following items are excluded from this service: <br />• All Motorola infrastructure components beyond the post-cancellation support period. <br />• All third-party infrastructure components beyond the post-cancellation support period. <br />• All broadband infrastructure components beyond the post -cancellation support period. <br />• Physically damaged infrastructure components. <br />• Third-party equipment not shipped by Motorola. <br />• Consumable items including, but not limited to, batteries, connectors, cables, toner or ink <br />cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse. <br />• Video retrieval from digital in -car video equipment. <br />• RF infrastructure and backhaul components, including but not limited to, antennas, transmission <br />lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers <br />and bi-directional amplifiers), logging recorders, data talker wi reless transmitters, short haul <br />modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS’s, and <br />test equipment. <br />• Racks, furniture, and cabinets. <br />• Tower and tower mounted equipment. <br />• Non-standard configurations, customer -modified infrastructure, and certain third-party <br />infrastructure. <br />• Firmware or software upgrades. <br />Customer Responsibilities <br />• Contact Motorola, as necessary, to request service. <br />• Prior to start date, provide Motorola with the following pre -defined Customer information and <br />preferences necessary to complete CSP: <br />- Incident notification preferences and procedure. <br />- Repair verification preference and procedure. <br />- Database and escalation procedure forms. <br />• Submit timely changes in any information supplied in the CSP to the CSM. <br />• Provide the following information when initiating a service request: <br />- Assigned system ID number. <br />- Problem description and site location. <br />- Other pertinent information requested by Motorola to open an incident. <br />• Provide field service technician with access to equipment. <br />• Supply infrastructure spare or FRU, as applicable, in order for Motorola to restore the system. <br />• Maintain and store software needed to restore the system in an easily accessible location. <br />• Maintain and store proper system backups in an easily accessible location. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C