Orange County NC Website
Browse       Search
Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 42 <br />• Interim or unplanned releases outside the supported release cadence. <br />• Service does not include pretested intrusion detection system (IDS) signature updates for IDS <br />solutions. <br />• This service does not include releases for Motorola products that are not ASTRO 25 L, M, and <br />Simplified Core radio network infrastructure equipment. The following are examples of excluded <br />products: WAVE PTX, Critical Connect, and VESTA solutions. <br />• K Core ASTRO 25 systems are excluded. <br />• Motorola product updates are not included in these services. <br />• Shared network infrastructure firmware, such as transport and firewall firmware are not included <br />in these services. <br />• This service excludes the delivery of MTNs to the customer system. <br />• Motorola does not represent that it will identify, fully recognize, discover, or resolve all security <br />events or threats, system vulnerabilities, malicious codes or data, backdoors, or other system <br />threats or incompatibilities as part of the service, or tha t the agreed upon cadence/time of <br />delivery will be sufficient to identify, mitigate or prevent any cyber incident. <br />• Motorola shall provide Customers with a list of MTNs that are prerequisite for execution of the <br />RSUS service. <br />Customer Responsibilities <br />• This service requires connectivity from Motorola to the Customer’s ASTRO 25 system. If <br />required, procure internet connectivity before the service commences, and maintain it for the <br />duration of the service contract. <br />• Refrain from making uncertified changes to the ASTRO 25 system. Consult with Motorola <br />before making changes to the ASTRO 25 system. <br />• Be aware of the operational impacts of RSUS update installation, and coordinate the update <br />process with users. <br />• Prerequisite Motorola Technical Notices (MTN) must be applied to enable Motorola to remotely <br />deploy the latest security updates. The list of MTNs that must be applied are available on the <br />SUS secure customer portal. <br />4.1.7.5 Reboot Responsibilities <br />Microsoft Windows servers and workstations often need to be rebooted before security updates take <br />full effect and mitigate vulnerabilities. Reboot responsibilities are determined by the specific RSUS <br />package being purchased. Table 4-14: Reboot Responsibilities Matrix contains the breakdown of <br />responsibilities. Section 4.1.8.4: Inclusions indicates which services are included. <br />If a Customer chooses not to reboot after an update, whether for operational reasons or convenience, <br />they are accepting the associated risks, which include: <br />• Greater exposure to cyber security threats and vulnerabilities. <br />• Impact to implementation of subsequent RSUS Microsoft Windows updates at the agreed <br />delivery cadence, until the devices are rebooted and at the correct RSUS release. <br />If Customers require further support from Motorola to reboot following Microsoft Windows update <br />deployment and installation, please contact your CSM who can discuss options for Reboot Support. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C