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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 40 <br />4.1.7.1.4 Reboot Support <br />If the Reboot Support service is sold to complement RSUS, Motorola provides technician(s) to reboot <br />impacted Microsoft Windows servers and workstations after operating system security patches have <br />been installed. <br />• The RSUS team will notify all listed contacts one week prior to patching to all required contacts <br />(identified during service onboarding). <br />• On completion of patching, a final report is sent via email to the listed contacts. <br />• The notification will state that patching is complete and systems need to be rebooted. <br />• This process is repeated monthly. <br />Reboot Support requires that the Customer representative works with Motorola technicians to plan <br />when reboots will be undertaken to reduce the operational impact. <br />4.1.7.2 Scope <br />RSUS includes pretested security updates for the software listed in Table 4-12: Update Cadence. This <br />table also describes the release cadence for security upda tes. <br />Table 4-12: Update Cadence <br />Antivirus Definition Files Weekly <br />Microsoft Windows Monthly <br />Microsoft SQL Server Quarterly <br />Red Hat Linux (RHEL) Quarterly <br />VMWare ESXi Hypervisor Quarterly <br />Trellix (McAfee) Patch(es) Quarterly <br />Dot Hill DAS Firmware Quarterly <br />HP SPP Firmware Quarterly <br />Motorola installs security updates during normal business hours. Normal business hours are defined as <br />8 a.m. to 5 p.m. Central Standard Time Monday through Friday, excluding public holidays. <br />The Customer may submit a formal request that Motorola personnel work outside of these hours. The <br />Customer will need to pay additional costs for work to be completed outside of normal business hours. <br />Motorola will provide an Impact Timeline (ITL) to the Customer to show installation tasks scheduled, <br />including preparation work and the transfer of security updates to local storage or memory. Core Server <br />reboots or zone controller rollover will be initiated at the times shared in the ITL. <br />It is a critical requirement that Microsoft Windows systems are rebooted following the installation of <br />security updates. In the case of RSUS, this is the responsibility of the Customer. <br />Intrusive security updates require Customer coordination, may require hardware reboots and zone <br />controller rolling (switching from one zone controller to the other) to fully implement. Systems with <br />redundant zone controllers (M3) have low downtime (minutes) as the zone controllers are rolled but <br />systems with single zone controllers will be down for longer periods. While rolling the zone controllers, <br />the system will operate in “site trunking” mode. The Customer will need to be aware of these <br />operational impacts, and coordinate events with users. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C