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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 38 <br />SUS Package Motorola Responsibilities Customer Responsibilities <br />Security Update Service with On- <br />Site Delivery <br />▪ Dispatch a technician to deploy <br />pretested files to the <br />Customer’s system. <br />▪ When a security update <br />requires a reboot, reboot <br />servers and workstations after <br />security updates are installed. <br />▪ Acknowledge Motorola will <br />reboot servers and <br />workstations, and agree to <br />timing. <br />Security Update Service with <br />Reboot Support <br />▪ When a security update <br />requires a reboot, dispatch a <br />technician to reboot servers <br />and workstations after security <br />updates are installed. <br />▪ Deploy pretested files to the <br />Customer’s system as <br />instructed in the “Read Me” text <br />provided on Motorola’s secure <br />website. <br />Disclaimer <br />This service tests OEM security updates. Delivering security updates for specific software depends on <br />OEM support for that software. If an OEM removes support (e.g. end-of-life) from deployed software, <br />Motorola may work with the OEM to reduce the impact, b ut may remove support for the affected <br />software from this service without notice. <br />OEMs determine security update schedules, supportability, or release availability without consultation <br />from Motorola. Motorola will obtain and test security updates when they are made available, and <br />incorporate those security updates into the next appropriate release. <br />All security updates are important. This service is intended to balance the security and compatibility of <br />tested updates with agreed upon time/cadence of delivery. Customer assumes the risk of this inherent <br />tradeoff. <br />Motorola disclaims any warranty with respect to pretested database security updates, hypervisor patches, <br />operating system software patches, intrusion detection sensor signature files, or other third-party files, express or <br />implied. Further, Motorola disclaims any warranty concerning non-Motorola software and does not guarantee <br />Customers' systems will be error-free or immune to security breaches as a result of these services. <br />4.1.7 Remote Security Update Service <br />Motorola’s ASTRO 25 Remote Security Update Service (RSUS) provides pretested security updates, <br />minimizing cyber risk and software conflicts. These security updates contain operating system security <br />patches and antivirus definitions that have been validated for compatibility with ASTRO 25 systems. <br />Motorola will remotely deliver tested security updates to the Customer using a network connection. <br />Reboot responsibility is determined by which options are included as part of this service. <br />The ASTRO 25 Monthly Security Update Service (SUS) is a prerequisite for RSUS. Please see the <br />Statement of Works for: ASTRO 25 SUS Statement of Work. <br />4.1.7.1 Description of Service <br />Motorola remotely installs pretested security updates on the applicable ASTRO 25 system components, <br />as defined in Appendix 1. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C