Orange County NC Website
Browse       Search
Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 37 <br />Customer Responsibilities <br />• Provide Motorola with predefined information necessary to complete a Customer Support Plan <br />(CSP) prior to the Agreement start date. <br />• Provide timely updates on changes of information supplied in the CSP to Motorola’s assigned <br />CSM. <br />• Update Motorola with any changes in contact information, specifically for authorized users of <br />Motorola’s secure website. <br />• Provide means for accessing Motorola’s secure website to collect the pretested files. <br />• Download and apply only to the Customer's system as applicable, based on the Customer <br />Agreement and the scope of the purchased service. Distribution to any other system or user <br />other than the system/user contemplated by the Customer Agreement is not permit ted. <br />• Implement Motorola Technical Notices (MTN) to keep the system current and patchable. <br />• Adhere closely to the Motorola Solutions Centralized Managed Support Operations (CMSO) <br />troubleshooting guidelines provided upon system acquisition. Failure to follow CMSO guidelines <br />may cause the Customer and Motorola unnecessary or overly burdensome remed iation efforts. <br />In such cases, Motorola reserves the right to charge an additional fee for the remediation effort. <br />• Upgrade system to a supported system release when needed to continue service. Contact <br />Motorola’s assigned CSM for the latest supported releases. <br />• Comply with the terms of applicable license agreements between the Customer and non - <br />Motorola software copyright owners. <br />4.1.6.5 Installation and Reboot Responsibilities <br />Installation and Reboot responsibilities are determined by the specific SUS package being purchased . <br />Table 4-11: Installation and Reboot Responsibilities Matrix contains the breakdown of responsibilities. <br />Section 4.1.6.4: Inclusions indicates which services are included. <br />Microsoft Windows servers and workstations often need to be rebooted before security updates take <br />full effect and mitigate vulnerabilities. <br />Table 4-11: Installation and Reboot Responsibilities Matrix <br />SUS Package Motorola Responsibilities Customer Responsibilities <br />Security Update Service <br />Customer Self-installed <br /> ▪ Deploy pretested files to the <br />Customer’s system as <br />instructed in the “Read Me” text <br />provided on Motorola’s secure <br />website. <br />▪ When a security update <br />requires a reboot, reboot <br />servers and workstations after <br />security updates are installed. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C