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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 35 <br />4.1.6.2 On-Site Delivery <br />If On-Site Delivery is included with SUS, Motorola provides trained technician(s) to install security <br />updates at the Customer’s location. The technician downloads and installs available security updates <br />and coordinates any subsequent server and workstation reboots. <br />4.1.6.2.1 Reboot Support <br />If Reboot Support is included with RSUS, Motorola provides technician support to reboot impacted <br />Microsoft Windows servers and workstations after operating system security patches have been <br />installed. <br />4.1.6.3 Scope <br />RSUS includes pretested security updates for the software listed in Table 4-9: Update Cadence. This <br />table also describes the release cadence for security u pdates. <br />Table 4-9: Update Cadence <br />Software Update Release Cadence <br />Antivirus Definition Files Weekly <br />Microsoft Windows Monthly <br />Microsoft SQL Server Quarterly <br />Microsoft Windows third party (i.e. Adobe Reader) Monthly <br />Red Hat Linux (RHEL) Quarterly <br />VMWare ESXi Hypervisor Quarterly <br />PostgreSQL Quarterly <br />McAfee Patch(es) Quarterly <br />Dot Hill DAS Firmware Quarterly <br />HP SPP Firmware Quarterly <br />QNAP Firmware Quarterly <br />4.1.6.4 Inclusions <br />Supported ASTRO 25 core types and security update delivery methods are included in Table 4-10: <br />SUS Packages. This table indicates if Motorola will provide any SUS optional services to the Customer. <br />SUS supports the current Motorola ASTRO 25 system release and aligns with the established Software <br />Support Policy (SwSP). <br />Motorola reserves the right to determine which releases are supported as business conditions dictate. <br />Additional charges may apply in the event of supporting older releases. Contact Motorola’s assigned <br />CSM for the latest supported releases. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C