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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 34 <br />Table 4-8: Shipping Charges and Default Mail Service <br />Services Advanced Replacement <br />Charges Responsibility <br />Advanced Replacements (Normal Business Hours) <br />Shipped FedEx Overnight or equivalent <br />Motorola Loaner Shipping Outbound to Customer <br />Loaner Repair and Return Shipping Outbound to Customer <br />Advanced Replacements (Next Flight Out or Other) <br />Customer <br />Exchanges or Loaners Shipped Outbound to Customer by Non-Motorola <br />Carrier* <br />Loaner Repair Shipping Inbound to Motorola <br />Loaner Installation Labor <br />Motorola shipping carrier – FedEx. <br />4.1.6 Security Update Service <br />Motorola’s ASTRO 25 Security Update Service (SUS) provides pretested security updates, minimizing <br />cyber risk and software conflicts. These security updates contain operating system security patches <br />and antivirus definitions that have been validated for com patibility with ASTRO 25 systems. Security <br />update delivery is determined by the options included as part of this service. Section 4.1.6.4: Inclusions <br />indicates if options are included as part of this service. <br />4.1.6.1 Description of Service <br />Motorola uses a dedicated information assurance lab to test and validate security updates. Motorola <br />deploys and tests security updates in the lab to check for and prevent potential service degradation. <br />Motorola releases tested, compatible security updates for download and installation. Once security <br />updates are verified by the SUS team, Motorola uploads them to a secure website and sends a release <br />notification email to the Customer contact to inform them that the security update release is available. If <br />there are any recommended configuration changes, warnings, or workarounds, the SUS team will <br />provide documentation with the security updates on the secure website. <br />Note, the ASTRO 25 Advanced Service also includes the Remote Security Update Service. See <br />Section 4.1.7. Customer download and self-installation of security updates is only necessary for the <br />system components that are not covered by RSUS. See Appendix 1 for RSUS scope and exclusions. <br />For RSUS exclusions, with the base SUS service, the Customer will be responsible for downloading <br />security updates, installing them on applicable components, and rebooting updated components. <br />Additional options are available for Motorola to deploy security updates, reboot servers and <br />workstations, or both. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C