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Orange County, NC August 8, 2024
<br />ASTRO® 25 Advanced Services Statement of Work
<br />Advanced Services Detailed Description
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<br />Use or disclosure of this proposal is subject to the restrictions on the cover page.
<br />Motorola Solutions
<br />Page 30
<br />Limitations and Exclusions
<br />Motorola may return infrastructure equipment that is no longer supported by Motorola, the original
<br />equipment manufacturer, or a third-party vendor without repair ing or replacing it. The following items
<br />are excluded from this service:
<br />• All Motorola radio infrastructure components over the post-cancellation support period.
<br />• All third-party radio infrastructure components over the post-cancellation support period.
<br />• All broadband infrastructure components over the post-cancellation support period.
<br />• Physically damaged infrastructure components.
<br />• Third-party equipment not shipped by Motorola.
<br />• Consumable items including, but not limited to, batte ries, connectors, cables, toner or ink
<br />cartridges, tower lighting, laptop computers, monitors, keyboards , and mouse.
<br />• Video retrieval from digital in-car video equipment.
<br />• RF infrastructure and backhaul components, including but not limited to, antennas, transmission
<br />lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers
<br />and bi-directional amplifiers), logging recorders, data talker wi reless transmitters, short haul
<br />modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS’s,
<br />dropship nonstandard items and test equipment.
<br />• Racks, furniture, and cabinets.
<br />• Non-standard configurations, customer -modified infrastructure, and certain third-party dropship
<br />products.
<br />• Firmware or software upgrades.
<br />Customer Responsibilities
<br />• Contact or instruct servicer to contact the Motorola CMSO organization, and request a return
<br />authorization number prior to shipping malfunctioning infrastructure components.
<br />• Provide model description, model number , serial number, type of system, software and firmware
<br />version, symptom of problem, and address of site location for spare infrastructure components.
<br />• Indicate if Motorola or third-party infrastructure components being sent in for service were
<br />subjected to physical damage or lightning damage.
<br />• Follow Motorola instructions regarding including or removing firmware and software applications
<br />on infrastructure components being sent in for service.
<br />• In the event that the Customer requires repair of equipment that is not contracted under this
<br />service at the time of request, the Customer acknowledges that charges may apply to cover
<br />shipping, labor, and parts. Motorola and the Customer will collaborate to agree on payment
<br />vehicle that most efficiently facilitates the work, commensurate with the level of urgency that is
<br />needed to complete the repair.
<br />• Properly package and ship the malfunctioning component, at the Customer’s expense. The
<br />Customer is responsible for properly packaging the malfunctioning infrastructure component to
<br />ensure it is not damaged in-transit and arrives in repairable condition.
<br />- Clearly print the return authorization number on the outside of the packaging.
<br />• Maintain versions and configurations for software, applications, and firmware to be installed on
<br />repaired equipment.
<br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C
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