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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 23 <br />• In the event that Motorola agrees in writing to provide supplemental monitoring for third -party <br />elements provided by the Customer, the Customer agrees to obtain third-party consents or <br />licenses required to enable Motorola to provide the monitoring service. <br />• Cooperate with Motorola and perform reasonable or necessary acts to enable Motorola to <br />provide these services. <br />• Contact Motorola to coordinate transition of monitoring when the responsibility for monitoring <br />needs to be transferred to or from Motorola, as specified in pre-defined information provided in <br />the Customer’s CSP. An example of a transfer scenario is transferring monitoring from Motorola <br />for network monitoring after normal business hours. <br />- Upon contact, the Customer must provide Motorola with customer name, site ID, status on <br />any open incidents, priority level of any open incidents, brief descriptions of any ongoing <br />incident, and action plan for resolving those incidents. <br />• Acknowledge that incidents will be handled in accordance with Section 5: Priority Level <br />Definitions and Response Times. <br />4.1.2.4 Connectivity <br />The connectivity between customer's system and Motorola CMSO to enable Network Event Monitoring, <br />MDR and RSUS should be established prior service start date. <br />Table 4-5: Available Connectivity <br />System Type Available Connectivity Set up and Maintenance <br />ASTRO 25 ASTRO Connectivity Service Motorola <br />4.1.2.5 Motorola Owned and Supplied Equipment <br />This table identifies equipment that Motorola will supply to support the network monitoring service for <br />the duration of the service. <br />Table 4-6: Motorola Owned and Supplied Equipment <br />Equipment Type Location Installed <br />Firewall/Router Primary Site <br />Service Delivery Management Server (DSR only) Primary Site for each Zone <br />4.1.2.6 Monitored Elements <br />This table identifies the elements that can be monitored by the service. The specific quantities of each <br />element to be monitored on the Customer’s system will be inventoried in the C HP. <br />Table 4-7: Monitored Elements <br />Monitored Elements <br />Active Directory Enrichment Testing Probe <br />Agent Environmental Core Switch <br />AIS ESX Radio Interface <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C