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Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 17 <br />4.1.1.8 ActiveEye Platform Availability <br />The platform utilizes a multi-zone architecture which can recover from failures in different data <br />collection, enhancement, analysis, and visualization tiers. Motorola will make commercially reasonable <br />efforts to provide monthly availability of 99.9% for the ActiveEye Platform services. Service availability <br />is subject to limited scheduled downtime for servicing and upgrades, as well as unscheduled and <br />unanticipated downtime resulting from circumstances or events outside of Motorola’s reasonable <br />control, such as disruptions of, or damage, to the Customer’s or a third -party’s information or <br />communications systems or equipment, telecommunication circuit availability/performance between <br />Customer sites, any on -premises core and/or between on -premises equipment and the ActiveEye <br />Platform. <br />4.1.1.9 Included Services <br />Site Information <br />The following quantities are included in the scope. <br />Site / Location Quantity <br />Dispatch Consoles 18 <br />Limitations and Exclusions <br />Managed Detection and Response does NOT include services to perform physical containment and/or <br />remediation of confirmed security incidents, remote or on -site. The Customer may choose to purchase <br />additional Incident Response professional services to assist in the creation of and/or execution of a <br />Customer’s Incident Response Plan. <br />Motorola’s scope of services does not include responsibilities relating to active protection of customer <br />data, including its transmission to Motorola, recovery of data available through the products or services, <br />or remediation or responsibilities relating to the loss of data, ransomware, or hacking. <br />Motorola does not represent that it will identify, fully recognize, discover or resolve all security events or threats, <br />system vulnerabilities, malicious codes, files or malware, indicators of compromise or internal threats or concerns <br />NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT TO THE CONTRARY, MOTOROLA WILL HAVE <br />NO LIABILITY FOR (A) INTERRUPTION OR FAILURE OF CONNECTIVITY, VULNERABILITIES, OR <br />SECURITY EVENTS; (B) DISRUPTION OF OR DAMAGE TO CUSTOMER’S OR THIRD PARTIES’ SYSTEMS, <br />EQUIPMENT, OR DATA, INCLUDING DENIAL OF ACCESS TO USERS, OR SHUTDOWN OF SYSTEM S <br />CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE; (C) AVAILABILITY OR ACCURACY OF <br />ANY DATA AVAILABLE THROUGH THE SERVICES, OR INTERPRETATION, USE, OR MISUSE THEREOF; <br />(D) TRACKING AND LOCATION-BASED SERVICES; OR (E) BETA SERVICES <br />4.1.1.9.1 Service Limitations <br />Cybersecurity services are inherently limited and will not guarantee that the Customer's system will be <br />error-free or immune to security breaches as a result of any or all of the services described in this <br />SOW. Motorola does not warrant or guarantee that this service will identify all cybersecurity incidents <br />that occur in the Customer’s system. Services and deliverables are limited by, among other things, the <br />evolving and often malicious nature of cyber threats, conduct/attacks, as well as the <br />complexity/disparity and evolving nature of Customer computer system environments, including supply <br />chains, integrated software, services, and devices. To the extent we do offer recommendations in <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C