2024-706-E-Emergency Svc-Motorola Solutions-PSC Radio System Service Maintenance

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Orange County, NC August 8, 2024 ASTRO® 25 Advanced Services Statement of Work Advanced Services Detailed Description Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 13 4.1.1.5.2 Ongoing Security Operations Center Service Responsibilities Motorola Responsibilities If a probable security incident is detected provide phone and email support to: • Engage the Customer’s defined Incident Response Process. • Gather relevant information and attempt to determine the extent of compromise using existing monitoring capabilities in place as part of the ASTRO 25 MDR service. • Analysis and support to help the Customer determine if the Customer’s corrective actions are effective. • Continuous monitoring, in parallel with analysis, to support incident response. Customer Responsibilities • Provide Motorola with accurate and up -to-date information, including the name, email, landline telephone numbers, and mobile telephone numbers for all designated, authorized Customer escalation Points of Contact (POC). • Provide a timely response to SOC security incident tickets or investigation questions. • Notify Motorola at least 24 hours in advance of any scheduled maintenance, network administration activity, or system administration activity that would affect Motorola’s ability to perform the Managed SOC Service, as described in this SOW. 4.1.1.5.3 Technical Support ActiveEye Security Management Technical Support provides the Customer with a toll -free telephone number and email address for ActiveEye Security Management support requests, available Monday through Friday from 8 a.m. to 7 p.m. CST. Motorola Responsibilities • Notify Customer of any scheduled maintenance or planned outages. • Provide technical support, security control, and service improvements related to ActiveEye. Customer Responsibilities • Provide sufficient information to allow Motorola technical support agents to diagnose and resolve the issue. Limitations and Exclusions Technical support is limited to the implementation and use of the ActiveEye Security Management platform and does not include use or implementation of third -party components. 4.1.1.5.4 Incident Response An Indicator of Compromise (IoC) is an observable event that Motorola Security Analysts have determined will jeopardize the confidentiality, integrity, or availability of the system. Examples of IoC include ransomware or malicious use of PowerShell. When an IoC is observed by the Security Analyst, Motorola and Customer will be responsible for the tasks defined in the following subsections. Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C