Orange County NC Website
Browse       Search
Orange County, NC August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Advanced Services Detailed Description <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 12 <br />• Confirms Customer’s understanding and acknowledgement of its responsibilities for updating <br />information on Customer assets subject to vulnerability scans, and using, and securing scan <br />reports. <br />Motorola Responsibilities <br />• Configure scans to match the Customer’s preferences for external scope and schedule. <br />• Verify vulnerability scans are operating correctly on the agreed schedule. <br />• Support the Customer in troubleshooting scheduled scan issues. <br />• Collate and analyze the datasets generated. <br />• Create ticket notifications for new findings of interest. <br />Customer Responsibilities <br />• Prior to implementation, the Customer must complete an Attack Surface Management Form. If <br />the information required by the authorization form is not provided initially or is not current at any <br />time during the term, Motorola will suspend scans until it is re asonably satisfied that it has been <br />provided with the most current information. <br />• Work with Motorola to configure scans to match the Customer’s preferences for external scope <br />and schedule. <br />• Perform any remediation actions required to address identified vulnerabilities. <br />Applies to Internet facing assets only. <br />4.1.1.5 Security Operations Center Monitoring and Support <br />4.1.1.5.1 Scope <br />Motorola delivers SOC Monitoring using one or more SOC facilities. The SOC includes any centralized <br />hardware and software used to deliver this Service and its service modules. The SOC and its <br />centralized hardware and software are housed within an SSAE -18 compliant data center. <br />Motorola’s SOC is staffed with security experts who will use ActiveEye Security Management Platform <br />to monitor elements integrated by service modules. In addition, SOC staff will take advantage of their <br />extensive experience to investigate and triage detect ed threats, and to recommend responses to the <br />Customer. <br />Motorola will start monitoring the ASTRO 25 MDR service in accordance with Motorola processes and <br />procedures after deployment, as described in Section Error! Reference source not found.: Error! <br />Reference source not found.. <br />The SOC receives system-generated alerts 24/7, and provides the Customer with a toll -free telephone <br />number and email address for support requests, available 24/7. Support requests are stored in a <br />ticketing system for accountability and reporting. The SOC w ill respond to detected events in <br />accordance with Section 4.1.1.6: Managed Detection and Response Priority Level Definitions and <br />Response Times. <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C