2024-706-E-Emergency Svc-Motorola Solutions-PSC Radio System Service Maintenance

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Orange County, NC August 8, 2024 ASTRO® 25 Advanced Services Statement of Work Advanced Services Detailed Description Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 10 The Customer will receive access to the ActiveEye platform as part of this service. ActiveEye will serve as a single interface to display system security information. Using ActiveEye, the Customer will be able to configure alerts and notifications, review security data, and perform security investigations. Applies to included ASTRO 25 Radio Network Infrastructure (RNI), CEN, and Control Room CEN infrastructure. 4.1.1.3 General Responsibilities Motorola Responsibilities • Provide software and licenses to the Customer necessary to remotely monitor the ASTRO 25 network and applicable CEN environments. • Verify connectivity and monitoring is active prior to start of service. • Coordinate with the Customer to maintain Motorola service authentication credentials. • Maintain trained and accredited security analysts. • Monitor the Customer’s ASTRO 25 network and applicable CEN systems 24/7 for malicious or unusual activity. • Respond to security incidents in the Customer’s system in accordance with Section 4.1.1.6: Managed Detection and Response Priority Level Definitions and Response Times . This may include, but is not limited to, requesting additional information from the Customer, continuing to monitor the event for further development or informing the Customer to enact the Customer’s documented Incident Response plan. • Assist the Customer with identifying devices that support logging within the ASTRO 25 network and applicable CEN systems have been configured to forward Syslog events to the AERSS. • Provide the Customer with access to the ActiveEye platform enabling Customer access to security event and incident details. Customer Responsibilities • Allow Motorola continuous remote access to monitor the ASTRO 25 network and applicable CEN systems. This includes keeping the connection active, providing passwords, and working with Motorola to understand and maintain administration privileges. • Maintain an active Security Update Service (SUS) subscription, ensuring patches and antivirus definitions are applied according to the release cadence of the service. To ensure that SUS/RSUS services are deliverable, the system must be at a release that is within Standard Support as defined in the Software Support Policy (SWSP). • Provide continuous utility service(s) to any equipment installed or utilized at the Customer’s premises to support service delivery and remote monitoring. • Provide Motorola with contact information necessary to complete the CSP. Notify the Customer’s CSM within two weeks of any contact information changes. • Notify Motorola if any components are added to or removed from the environment as it may be necessary to update or incorporate in Managed Detection and Response. Changes to monitored components may result in changes to the pricing of the MDR service. • As necessary, upgrade the ASTRO 25 system, on -site systems, and utilize third-party software or tools to supported releases. Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C