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Customer Name Text Field August 8, 2024 <br />ASTRO® 25 Advanced Services Statement of Work <br />Overview <br /> <br />Use or disclosure of this proposal is subject to the restrictions on the cover page. <br />Motorola Solutions <br />Page 3 <br />Section 1 Overview <br />Motorola Solutions, Inc.’s (Motorola) ASTRO® 25 Advanced Services (Advanced Services) provide an <br />integrated and comprehensive sustainment program for fixed end network infrastructure equipment <br />located at the network core, RF sites, and dispatch sites. Adva nced Services do not include <br />maintenance for mobile devices, portable devices, or network backhaul equipment. <br />Advanced Services consist of the following elements: <br />• ASTRO System Monitoring <br />- Managed Detection and Response (MDR) <br />- Network Event Monitoring <br />- ASTRO Connectivity Service (ACS) enabled for RSUS, System Monitoring <br />• Remote Technical Support <br />• Network Hardware Repair <br />• Security Update Service (SUS) <br />• Remote Security Update Service (RSUS) <br />• On-Site Infrastructure Response <br />• Annual Preventative Maintenance <br />Each of these elements is summarized below and expanded upon in Section 4: Advanced Services <br />Detailed Description. In the event of a conflict between the descriptions below and an individual <br />subsection of Section 4: Advanced Services Detailed Description , the individual subsection prevails. <br />This Statement of Work (SOW), including all of its subsections and attachments is an integral part of the <br />applicable agreement (Agreement) between Motorola and the customer (Customer). <br />Notwithstanding, the connectivity contemplated in the ASTRO 25 Connectivity Service will be provided by <br />Motorola Solutions Connectivity Inc., a wholly owned subsidiary of Motorola. In order to enable delivery of these <br />connectivity services, customers must sign the Transport Connectivity Addendum (TCA) attached to the <br />Agreement. Any transport or connectivity will be provided by Motorola Solutions Connectivity, Inc. <br />Motorola Solutions Connectivity, Inc. will utilize Motorola as its billing and collection agent and Customer <br />expressly agrees that invoices for services provided by Motorola Solutions Connectivity, Inc. may appear on <br />invoices issued by Motorola. Charges for Motorola Solutions Connectivity, Inc. services that appear on invoices <br />issued by Motorola shall be paid to Motorola and are fully satisfied under the billing and payment terms of the <br />Agreement. <br />In order to receive the services as defined within this SOW, the Customer is required to keep the ASTRO 25 <br />system within a standard support period as described in Motorola’s Software Support Policy (SwSP). <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C