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6. How to Obtain Contracted Sold Services <br /> <br />Service Calls will be used for many customer initiated requests. The information provided during <br />the service call will be type of request. <br /> <br />To Place a Service Call... <br /> <br />Step What you need to do: Information to Provide <br />1 Call Motorola Call Center Operations 1-800-MSI-HELP <br />2 Provide Your Customer Name ORANGE COUNTY <br />3 Type of Request “I would like to open a service call” : <br /> Incident/Service Request /Technical Question <br />4 Provide System & Site ID # Refer to Site Summary <br />5 Identify the Severity Level See Severity Table below <br />6 Your Name and Telephone Number <br />7 Description of the Issue As detailed as possible. <br />8 Record the Service Case Number provided to you by the Customer Support Representative for service <br />call tracking purposes. <br /> If on site support is required to resolve the service request, the Customer Support Representative will <br />dispatch the appropriate local field service provider. <br /> To inquire on the Status of a Service Call... <br />1 Call Motorola Call Center Operations 1-800-MSI-HELP <br />2 Provide Your Customer Name ORANGE COUNTY <br />3 Provide Type of Request ''I would like to check on the status of a Issue.'' <br />4 The Service Case number assigned at <br />the time the service call was opened. <br />The number you documented in Step #8 <br /> <br /> <br /> <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C