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4. Motorola Solutions and Customer Contacts <br /> <br />Your Motorola Customer Support Manager provides coordination of support resources to <br />enhance the quality of service delivery and to ensure your satisfaction. The Customer Support <br />Manager (CSM) is responsible to oversee the execution of your support contract (maintenance or <br />warranty) by serving in the role of customer advocate. They serve as a point of contact for issue <br />resolution and escalation, monitoring of our contractual performance, providing review and <br />analysis of process metrics and fostering a relationship for continuous improvement with <br />customers. <br /> <br />Any changes to the information in this document should be communicated to your Customer <br />Support Manager as soon as possible. <br /> <br /> <br />Your Customer Support Manager is Sandra Saunders <br />Phone: <br />Email: BGKH48@motorolasolutions.com <br /> <br /> <br />Account Manager <br />Your Account Manager serves as your contact for information on new products and services, <br />expansion of communications to meet growth needs for your organization, and ensure your <br />satisfaction <br /> <br />Your Account Manager is: Joseph Knox <br />Phone: 910-800-0832 <br />Email: rjbn63@motorolasolutions.com <br /> <br /> <br /> <br />Docusign Envelope ID: AD07CE02-1F94-4496-ABD0-D61F9CBE562C