Orange County NC Website
Browse       Search
Revised 08/24 <br />4 <br />a. Compensation for Basic Services. Compensation for Basic Services shall include all <br />compensation due the Provider from the County for all services satisfactorily (as <br />determined by the County) performed pursuant to this Agreement. The maximum amount <br />payable for Basic Services shall not exceed Ten Thousand Dollars ($10,000). Payment <br />for satisfactorily performed Basic Services shall become due and payable within thirty <br />(30) days of Provider properly invoicing County. Payment shall be subject to provisions <br />of Section 5(b). <br /> <br />b. For interpretation services only: <br /> <br />i) County will compensate Provider as provided in this agreement for interpretation and <br />translation services at the rate prescribed. Per hour reimbursement will begin at the <br />time the Provider meets with County staff for the appointment and ends at the time <br />the staff and interpreter contact are completed. There will be a minimum of one (1) <br />hour of service for an in-person appointment. All subsequent appointments will be <br />paid according to the duration of the scheduled appointment time or the actual <br />appointment duration, whichever is longer. County will pay for a minimum of one (1) <br />hour of service for in-person appointments for clients who do not show up for an <br />appointment, and for those who cancel an appointment with less than 24-hour notice. <br /> <br />ii) In the case of an unexpected closing or delayed opening (e.g., inclement weather) of <br />the County Offices when providing interpretation services, the Provider shall not be <br />paid for missed appointments. When possible, the Provider is also asked to help call <br />his/her scheduled clients to inform them of the delay or closing. <br /> <br />iii) Virtual appointments will be governed by the attached Scope of Work. Virtual <br />appointments include telehealth appointments. <br /> <br />iv) The Provider will record the start and finish time worked to the minute. After the first <br />hour of service, payment will be calculated and paid per minute. <br /> <br />v) For interpreting events, that are booked for three (3) or more hours for a single event, <br />County will pay the provider 100% of the scheduled time. Interpreter events do not <br />include medical and dental appointments with the Health Department. If the event <br />ends early or if the provider arrives and there services are no longer required then the <br />County will pay the provider 100% of the scheduled time. <br /> <br />vi) The Provider shall submit one invoice per client, per appointment. All invoices should <br />be submitted to the County within thirty (30) days of Provider completing the service. <br /> <br />c. Disputes. In the event the amount stated on an invoice is disputed by the County, the <br />County may withhold payment of all or a portion of the amount stated on an invoice until <br />the parties resolve the dispute. Should Provider fail to perform its duties under the terms <br />of this Agreement, County may, without fault or penalty, withhold any payment associated <br />with the work to be performed until such time as said work is completed. <br /> <br />d. Additional Services. County shall not be responsible for costs related to any services in <br />addition to the Basic Services performed by Provider unless County requests such <br />Docusign Envelope ID: 89E3DD83-36C1-471E-B20E-2066F92010F1