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Table of Contents <br />INTRODUCTION ..............................................................................................................1 <br />Proposal Information .............................................................................................1 <br />Contact Information ..............................................................................................3 <br />CUSTOMER OVERVIEW ....................................................................................................4 <br />Executive Summary ...............................................................................................4 <br />Siemens Capabilities & Customer Commitment ......................................................5 <br />SERVICE SOLUTION .........................................................................................................6 <br />Building Services –Fire ..........................................................................................6 <br />Emergency Response Times – Fire ..........................................................................7 <br />SERVICE IMPLEMENTATION PLAN ....................................................................................8 <br />Connectivity and Communications .........................................................................8 <br />Service Agreement Contract Characteristics............................................................9 <br />General Services ..................................................................................................10 <br />Service Team .......................................................................................................11 <br />TERMS AND CONDITIONS .............................................................................................12 <br />Terms and Conditions ..........................................................................................12 <br />Agreement Terms for Investments .......................................................................13 <br />SIGNATURE PAGE .........................................................................................................14 <br />Signature Page ....................................................................................................14 <br />APPENDICES .................................................................................................................15 <br />Fire & Life Safety..................................................................................................15 <br />Page 2 of 15 <br />Docusign Envelope ID: 41FDB6BA-25A5-4679-92AC-3AB198A89E13