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Statement of Work <br />This Statement of Work outlines the roles and responsibilities by both ClearGov and Customer required for the activation and onboarding of the ClearGov <br />Service. ClearGov will begin this onboarding process upon execution of this Service Order. All onboarding services and communications will be provided <br />through remote methods - email, phone, and web conferencing. <br />ClearGov Responsibilities <br />- ClearGov will activate ClearGov Service subscription(s) as of the applicable Start Date(s). ClearGov will create the initial Admin User account, and the <br />Customer Admin User will be responsible for creating additional User accounts. <br />- ClearGov will assign an Implementation Manager (IM) responsible for managing the activation and onboarding process. ClearGov IM will coordinate <br />with other ClearGov resources, as necessary. <br />- ClearGov IM will provide a Kickoff Call scheduling link to the Customer’s Primary Contact. Customer should schedule Kickoff Call within two weeks after <br />the Service Order has been executed. <br />- If Customer is subscribing to any products that require data onboarding: <br /> - ClearGov IM will provide a Data Discovery Call scheduling link to the Customer’s Primary Contact. Customer should schedule Data Discovery Call <br />based on the availability of Customer’s staff. <br /> - ClearGov will provide Customer with financial data requirements and instructions, based on the ClearGov Service subscription(s). <br /> - ClearGov will review financial data files and confirm that data is complete, or request additional information, if necessary. Once complete financial <br />data files have been received, ClearGov will format the data, upload it to the ClearGov platform and complete an initial mapping of the data. <br /> - After initial mapping, ClearGov will schedule a Data Review call with a ClearGov Data Onboarding Consultant (DOC), who will present how the data <br />was mapped, ask for feedback, and address open questions. Depending upon Customer feedback and the complexity of data mapping requests, there <br />may be additional follow-up calls or emails required to complete the data onboarding process. <br />- ClearGov will inform Customer of all training, learning, and support options. ClearGov recommends all Users attend ClearGov Academy training sessions <br />and/or read Support Center articles before using the ClearGov Service to ensure a quick ramp and success. As needed, ClearGov will design and deliver <br />customized remote training and configuration workshops for Admins and one for End Users - via video conference - and these sessions will be recorded <br />for future reference. <br />- ClearGov will make commercially reasonable efforts to complete the onboarding/activation process in a timely fashion, provided Customer submits <br />financial data files and responds to review and approval requests by ClearGov in a similarly timely fashion. Any delay by Customer in meeting these <br />deliverable requirements may result in a delayed data onboarding process. Any such delay shall not affect or change the Service Period(s) as set forth in <br />the applicable Service Order. <br />Customer Responsibilities <br />- Customer's Primary Contact will coordinate the necessary personnel to attend the Kickoff and Data Discovery Calls within two weeks after the Service <br />Order has been executed. If Customer needs to change the date/time of either of these calls, the Primary Contact will notify the ClearGov IM at least one <br />business day in advance. <br />- If Customer is subscribing to any products that require data onboarding: <br /> - Customer will provide a complete set of requested financial data files (revenue, expense, chart of accounts, etc.) to ClearGov in accordance with the <br />requirements provided by ClearGov. <br /> - Customer's Primary Contact will coordinate the necessary personnel to attend the Data Discovery and Data Review calls. It is recommended that all <br />stakeholders with input on how data should be mapped should attend. Based on these calls and any subsequent internal review, Customer shall provide <br />a detailed list of data mapping requirements and requested changes to data mapping drafts in a timely manner, and Customer will approve the final data <br />mapping, once completed to Customer’s satisfaction. <br />- Customer will complete recommended on-demand training modules in advance of customized training & configuration workshops. <br />- Customer shall be solely responsible for importing and/or inputting applicable text narrative, custom graphics, performance metrics, capital requests, <br />personnel data, and other such information for capital budget, personnel budget, budget books, projects, dashboards, etc. <br />Docusign Envelope ID: 9B6E7004-503D-4AF5-8B2A-119FA428AAEC