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<br /> <br /> <br /> “B” – 5 <br /> <br /> <br />3) Definition of prevalence <br /> <br />Prevalence of <br />failure <br />All users ● Feature outages are estimated to be system-wide, found <br />consistently across any use of the feature on all supported <br />browsers and across multiple patrons <br />Majority of <br />users <br />● Feature outages are estimated to affect a significant <br />portion of average monthly users of the library’s online <br />presence or staff <br />More than a few <br />users <br />● Feature outages are estimated to affect a small portion of <br />average monthly users of the library’s online presence, <br />but still big enough to suggest that there might be a <br />pattern to the issue <br />A few users ● Feature outages are estimated to affect just a handful of <br />users <br /> <br /> <br />Docusign Envelope ID: 49D5B7A4-3432-4225-B626-F266F1A79679