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<br /> <br /> <br /> “B” – 4 <br />Issues that prevent: <br />● Registration for events <br />● Creating/editing events <br />● Search for events <br />● Visibility of event listings <br />● Availability of information <br />on Event Details Page. <br />Issues that prevent: <br />● Availability of reporting data <br /> <br />Or cosmetic issues affecting site <br />functionality <br />Other issues including text and <br />cosmetic issues not affecting site <br />functionality <br /> <br />Other issues not covered in <br />primary and secondary. <br />BiblioApps Service <br />Widespread issues affecting app activation, login, holds and renewal will be treated as critical priority. <br />All other issues will be treated as normal or low priority. This space will be updated with a full list of <br />categories when the redesigned apps are launched. <br /> <br />2) Combined Classification for BiblioEmail <br /> <br />The following combines Issue Importance, Prevalence and Severity Classification for BiblioEmail. Please refer <br />to III. Response Commitments below for associated service response times. <br /> <br />Emergency <br /> <br /> <br /> <br />Critical <br /> <br />Normal <br /> <br />Low <br /> <br />Widespread issues with: <br />● Login to Email <br />Manager <br />● Sending of <br />emergency emails. <br /> <br />Widespread issues with: <br />● Creation of Segment <br />Emails <br />● Ability to sign-up <br />for email <br />● Ability for <br />subscribers to <br />update their <br />preferences or <br />unsubscribe <br />● Sending of Segment <br />Emails Creation of <br />Campaign Emails <br />and drip campaigns <br />(phase 2) <br />● Sending of pre-built <br />automated emails or <br />transactional emails. <br /> <br /> <br /> <br />Issues that prevent: <br />● Contact <br />management <br />● Segment <br />management <br />● Issues with library- <br />built drip <br />campaigns. <br /> <br />All other issues or <br />requests, including: <br />● Changes to mapping <br />of BiblioWeb terms <br />to BiblioEmail <br />● Text changes and <br />cosmetic issues not <br />affecting <br />functionality <br />● Changes to terms on <br />sign-up and user <br />preferences pages <br />● ‘View in Browser’ <br />functionality in <br />email <br />● Analytics <br />● Other issues not <br />covered elsewhere. <br />Docusign Envelope ID: 49D5B7A4-3432-4225-B626-F266F1A79679