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<br /> <br /> <br /> “B” – 2 <br />BiblioCommons corrects bugs in BiblioCore or BiblioWeb, with the timing and scope of correction proportionate to the <br />severity of the problem. The severity of an issue is determined by <br />● The importance of the feature affected, and <br />● The prevalence of the outage. <br />The resulting severity levels and the response commitments for each are defined further below (in sections II and III, <br />respectively). <br />1) Definition of issue importance <br /> <br />Importance of Issue <br />Primary Secondary Tertiary <br />BiblioCore Service <br />Issues that prevent (on a <br />supported desktop web browser): <br />● Site availability; <br />● Availability of: <br />○ Registration <br />○ Login <br />○ Search <br />○ Holds <br />○ Renewals. <br />○ Single Sign-On <br />(SSO) <br />○ Real-time item <br />availability <br /> <br /> <br />● Issues that prevent <br />synchronization of: <br />○ bibliographic <br />records <br />(additions, <br />deletions, edits), <br />and <br />○ item <br />availability. <br />● Issues that prevent (on a <br />supported desktop or mobile <br />web browser) personal <br />record-keeping and <br />community-contributed <br />content: <br />○ My Shelves <br />○ Lists <br />○ Star Ratings <br />○ Reviews & <br />Comments <br />○ Following & <br />Ignoring <br />○ Messaging <br />○ Other <br />Community <br />Functionality. <br />● Issues that prevent (on a <br />supported mobile browser) <br />interaction with any feature <br />listed in the two bullets in <br />the “Primary” column for <br />the BiblioCore service. <br />All other issues or requests <br />including: <br />● Text changes and cosmetic <br />issues not affecting site <br />functionality <br />● Changes to mapping of <br />configurable features -- <br />formats, audience, <br />availability status, etc. <br />● Analytics issues. <br /> <br />Other issues not covered in <br />primary and secondary. <br /> <br />Docusign Envelope ID: 49D5B7A4-3432-4225-B626-F266F1A79679