2024-566-E-Emergency Svc-Hexagon Safety, Infrastructure, & Geospatial-CAD Replacement

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Orange County, NC On-Premise OnCall Dispatch Implementation Statement of Work 4 “Mobile Core Team” should consist of, at a minimum, the following resources with the corresponding qualifications:  Patrol / Firefighter – This person is an active member of the patrol / operational division of the agency. They are tasked with responding to calls for service, field-initiated activities like traffic stops or inspections, and other duties in patrol / operations. This person should not be technology averse. They should embrace the use of technology and seek to find ways to leverage it to their benefit in their daily duties.  Patrol Supervisor / Fire Supervisor – This person is an active member of the patrol / operational division of the agency and responsible for the day-to-day supervision of a group of patrol members or of a specific station/apparatus crew. This person is typically a rank of Sergeant or above in law enforcement and lieutenant or above in Fire/EMS, although actual rank structure in agencies may vary.  Investigations / Detective / Fire Marshal – This person is an active member of the investigations division or fire marshal’s office and has primary responsibility for long-term case work or other fire-related investigations.  Command Staff – This person is an active member of the command staff at the agency. This person is typically a rank of Captain or higher in law enforcement or battalion chief or higher in fire departments, although actual rank structure in agencies may vary.  Decision Maker – This person has authority, either by role or designation, to make decisions on behalf of the agency or agencies OnCall Dispatch Mobile Unit or Mobile is serving pertaining to the configuration of OnCall Dispatch mobile products. The ideal size of the Mobile Core Team is six (6) members. Under no circumstances shall the Mobile Core Team be larger than twelve (12) members. It is possible to have a Mobile Core Team duplicated for different responder roles, such as a law enforcement Mobile Core Team and a Fire Mobile Core Team. Project Assumptions The following list of assumptions and Customer responsibilities reflect Hexagon’s understanding of the Project. Changes in any of the assumptions and Customer responsibilities will affect the scope, Project Schedule, and/or cost of the Project. Agreement and Schedule Assumptions  The Agreement has been executed by both parties and the Customer has provided either a notice to proceed or PO.  Hexagon and the Customer will review the SOW and determine a mutually agreeable date for the Services to be performed.  The Customer shall perform its assigned responsibilities as identified within the Initial Project Schedule (Attachment C) and Project Schedule developed as part of Task 1 in the time allotted. If the Customer does not reasonably comply with the Project Schedule, Hexagon is permitted with written notice to suspend its performance on this Project and redeploy its resources on other active projects until the Parties determine a mutually agreed upon date to re-start the Project. At that time, a new Project Schedule will be provided.  Hexagon will have timely access to the applicable members of the Core Teams and other Customer Project staff in accordance with the Project Schedule. Customer shall make additional Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E