2024-566-E-Emergency Svc-Hexagon Safety, Infrastructure, & Geospatial-CAD Replacement

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Orange County, NC On-Premise OnCall Dispatch Implementation Statement of Work 3 The Hexagon Project Manager will manage the Project Schedule and provide copies of it to the Customer as updated. From time to time and outside of the status report process described above, the Project Managers may find an adjustment to the Project Schedule is necessary. If the adjustment is mutually agreeable, the Hexagon Project Manager shall update the Project Schedule and it will become the then current Project Schedule, superseding all prior Project Schedules. The Parties acknowledge that potentially material adjustments to the Project Schedule may need to be addressed through a Change Order due to its impact on other aspects of the Order. Unless otherwise noted between the Project Managers, all Tasks reflected in this SOW are regarded as having completed the Task Acceptance Process upon Cutover or commencement of a Task for which the earlier Task was a prerequisite as noted within the SOW and/or Project Schedule. Any provisions particular to Customer’s country are specified in Attachment L – Regional Provisions, which shall supersede any conflicting provisions provided in this SOW. Customer Core Team(s) The Customer shall provide qualified resources to staff the Core Team (described below) to facilitate a successful implementation of OnCall. The Core Team consists of an overall Customer project manager who is responsible for the day-to-day coordination of Customer’s Project Activities and personnel divided amongst smaller discipline-oriented groups with particular roles and responsibilities appropriate to the discipline. Those subdivided groups are denoted with suggested team member resources below. Core Team Roles and Responsibilities Dispatch Core Team Below is the defined group of Customer members responsible for decision making for the remainder of the Public Safety Access Point (“PSAP”) user group(s) regarding configuration and use of the OnCall Dispatch solution. The “Dispatch Core Team” should consist of, at a minimum, the following resources with the corresponding qualifications:  9-1-1 Call-Taker – This person intimately understands the process by which emergency calls for service are answered, triaged, created in the current CAD, and sent for dispatch.  Radio Dispatcher – This person intimately understands the structure of the PSAP, the agencies for which it dispatches, and the methods in which dispatching occurs.  System Administrator (Operational) – This person is responsible for the operational administration of the OnCall Dispatch system. Managing things like user accounts, permissions, parameter settings, user interface layouts, units, event types, etc.  Decision Maker (Operational) – This person has authority, either by role or designation, to make decisions on behalf of the agency or agencies OnCall Dispatch is serving pertaining to the configuration of OnCall. The ideal size of the Dispatch Core Team is six (6) members. Under no circumstances shall the Dispatch Core Team be larger than twelve (12) members. Mobile Core Team Below is the defined group of Customer members responsible for decision making for the remainder of the field operations user group(s) regarding configuration and use of the OnCall Dispatch mobile solutions (OnCall Mobile) including OnCall Dispatch Mobile Unit, and OnCall Dispatch Mobile Responder. The Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E