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Orange County, NC <br /> <br />On-Premise OnCall Dispatch Implementation <br />Statement of Work 23 <br />9. Virtual Server and OnCall Software Staging <br />Task Description <br />This Task is intended to facilitate the installation and configuration of virtual machines, Microsoft SQL <br />Servers utilizing SQL Developer edition, the client specific OnCall software suite, associated Third Party <br />Software, and load balancers. This Task will occur in multiple steps. This Task will result in a working <br />environment that will be configured in future tasks. Hexagon will perform all related tasks as described via <br />the Hexagon OnCall Management Tool which utilizes PowerShell for automation of the tasks described <br />herein. <br />Hexagon will initially confirm the hardware has been configured and set up according to Hexagon <br />standards and able to receive the Software. If deviations are identified, Hexagon will notify the Customer <br />and the Customer will take prompt action to address the deviation. <br />Hexagon will begin this Task by working with the customer to install the virtual servers into the virtual <br />environment identified by the Customer. Hexagon will work with the customer to create the virtual servers, <br />assigning them the required CPU, memory, and disk space, set server names and IP addresses, and join <br />the virtual servers to the domain. Hexagon shall also work with the customer to create GPO to add <br />Hexagon Administrator groups to the local administrator groups of the servers to allow Hexagon the <br />required access for this Project. <br />Hexagon will also complete the following SQL Implementation Steps: Create SQL Service Accounts, <br />install and configure Windows Failover Clustering, enable and configure SQL AlwaysOn Availability <br />group(s) with an associated Availability Group Listener, and Test SQL AlwaysOn Availability Group(s) for <br />proper failover. <br />Hexagon will install and perform initial configuration of the Hexagon OnCall Product Suite included in this <br />Project. Hexagon shall stage and install Software Products on the virtual servers, which includes creating <br />the directory, setting up folder permissions, installing the Hexagon license servers, and installing and <br />setting up Software Products. Software installed during this Task does not constitute a fully configured <br />system. Additional configuration Tasks are described later in this SOW. <br />Hexagon will install and configure the load balancers. Hexagon and Customer will hold a meeting to <br />discuss and provide consultation regarding which URLs will be used by the load balancers (“Load <br />Balancer Meeting”). The Customer will ultimately determine and be responsible for the selection of the <br />URLs that will be utilized by the OnCall Product Suite. Hexagon will use those URLs to configure the load <br />balancer VIPs. The load balancers will be configured for GSLB (Global Site Load Balancing) and or HA <br />(High Availability). Special DNS entries will need to be made to delegate the name resolution of the URLs <br />if using GSLB. The Customer should test the configuration of the load balancers. <br />As part of this Task, Hexagon will initiate the Site Configuration document. At this stage this document is <br />a draft that will be updated throughout the Project. <br />Task Deliverables <br /> Draft Site configuration Document <br /> Installation of OnCall Product Suite(s) <br /> URLs configured on the Load Balancers <br /> Ability to login to most of the applications (Some require additional configuration before functional, <br />like OnCall Analytics) <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E