2024-566-E-Emergency Svc-Hexagon Safety, Infrastructure, & Geospatial-CAD Replacement

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Orange County, NC On-Premise OnCall Dispatch Implementation Statement of Work 118 Attachment J – GIS Requirements for the HxGN OnCall Dispatch System HxGN OnCall Dispatch requires integration with a third-party mapping provider for GIS information. These third-party mapping services fall into three (3) main areas: Map Tile Services, Geocoding Services, and Routing Services. The selection, provisioning, and administration of its mapping services configuration of its map, maintenance and support of its map, and adherence to the requirements set forth herein is the responsibility of Customer. Hexagon shall not be responsible for resolving or addressing issues or Defects arising from Customer’s non-conformance with requirements contained herein. Map Service The map contains the area of responsibility for the dispatch system and is accessed by HxGN OnCall Dispatch through published map web services. Many maps may be accessible and configured as base maps and/or translucent overlays to the base maps. The GIS provider will be responsible for providing map services. Customer shall utilize one of the following mapping services: ArcGIS, Bing, Tile Map Services, WMS, and WMTS. These services must be configured by the Customer or its mapping services provider in a highly available manner. An interruption in availability of these map services will negatively impact the availability of the map, routing or geocoding within the System and its resulting performance. Geocoding/Address Locator Service A Web geocoding service resolves address strings and street names to longitude/latitude coordinates (geocoding) and returns an address string for a point selected from the map or precision coordinate key- in (reverse-geocoding). The Customer and/or its mapping services provider will be responsible for providing geocoding services. The Customer shall utilize one of the following mapping services: ArcGIS, Bing, and Pelias, supported for geocoding services. These services must be configured by the Customer or its mapping services provider in a highly available manner. An interruption in availability of these geocoding services will negatively impact the availability of the address verification within the System and its resulting performance. Additionally, the network latency, which is the responsibility of Customer, between the System and the mapping services shall be thirty (30) milliseconds or less on all requests to this service. Routing Service A routing service is used to determine the best route between two (2) or more points on the map based on time and distance. The routing service can also return driving directions for the calculated route. Some services have the capability to react to real-time traffic conditions, thereby increasing the accuracy of route results and providing more efficient workflows which strive to mimic real world conditions. The Customer and/or its mapping services provider will be responsible for providing routing services. Customer shall utilize one of the following mapping services: ArcGIS, Bing, or Valhalla. This service must be configured by the Customer or its mapping services provider in a highly available manner as an interruption in availability of this routing service will negatively impact the availability of the routing service including unit recommendations within the System and its resulting performance. Additionally, the network latency, which is the responsibility of Customer, between the System and the mapping services shall be thirty (30) milliseconds or less on all requests to this service. Hexagon requires the Customer to provide a set of services that are dedicated for the purpose of supporting the OnCall environment. While the environment may be similar in some respects to existing Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E