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Orange County, NC <br /> <br />On-Premise OnCall Dispatch Implementation <br />Statement of Work 117 <br />“Software Requirements” means the functionality and capabilities affirmatively included in the OnCall <br />Software as expressly specified in OnCall Functional Matrix (Attachment G, as appropriate to the <br />Subsystem). <br />“SR” or “Service Request” a request logged into Hexagon’s Help Desk Portal identifying a request for <br />Hexagon to address a Defect, question, provide an Update, or provide an enhancement request, among <br />other requests. <br />“Subject Matter Expert” or “SME” means a person(s) who has particular knowledge about a specific <br />topic(s). <br />“System Administrator(s)” means a person or persons having the appropriate education, training, <br />and/or experience in information technology to provide first tier support of the System. <br />“Task Prerequisites” means those events, deliverables, or accomplishments that are required to occur <br />prior to the commencement of the applicable Task, except as may otherwise be agreed to through <br />Conditional Acceptance. <br />“Test Case” means a set of conditions and parameters agreed to by the Parties which the Parties shall <br />use to test whether the intended functionality identified in the Benchmark Criteria is reflected in the <br />System. <br />“Test Case Failure” means a situation in which an executed Test Case has substantially failed in <br />meeting the passage criteria set forth in the applicable portion of the Benchmark Criteria. <br />“Updated Initial Project Schedule” means the Initial Project Schedule updated by the Parties’ Project <br />Managers during Project Kickoff Meeting Task and reflecting the actual Notice to Proceed date. <br />“VPN” means virtual private network. <br />“Warranty Period” means that one (1) year period beginning at Cutover for a Subsystem during which <br />the applicable Project Software is subject to the warranty described in Attachment K. <br /> <br /> <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E