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Orange County, NC <br /> <br />On-Premise OnCall Dispatch Implementation <br />Statement of Work 116 <br />“Functional Testing” means that testing process described in the Customer Functional Testing Task(s). <br />“GIS” means geographic information system <br />“Initial Schedule” means the initial iteration of the Project Schedule, which is contained in Attachment C <br />of the SOW. <br />“Interface Control Document” or “ICD” means a document reflecting the design and requirements of a <br />Custom Interface or certain I/Informer Interfaces, if any. <br />“Help Desk Portal” the electronic portal through which Customer may access the Help Desk to among <br />other actions, log Services Requests, review the Knowledge Base, <br />“Hexagon Project Manager” means the person authorized by Hexagon to coordinate and manage the <br />providing of Hexagon Services and Deliverables for the Project on behalf of Hexagon, in addition to being <br />responsible for other duties specified in the Agreement and SOW. <br />“Master Terms Glossary” means that certain Common Terms Glossary set forth at <br />https://www.hexagonsafetyinfrastructure.com/-/media/Legal/Hexagon/SI/TPS/CTG 06-2021.pdf <br />“Network Infrastructure” means the provision of adequate network and internet connectivity to provide <br />sufficient operational bandwidth for the operation of the System in a manner consistent with the Product <br />System Specifications together with all industry-standard network security, monitoring, and protection. <br />“Permissive Defect” means a substantially failed Test Case that would correspond to a Level Three or <br />Level Four Defect, or a Level Three or Level Four Defect. <br />“Project Assumptions” means assumptions regarding the Project, which are listed in the SOW. <br />Changes in any of the assumptions will affect the scope, schedule, and/or cost of the Project. <br />“Project Team” means the applicable Core Team and other resources assigned to provide information <br />or services in connection with the Project, or applicable part thereof. <br />“Project Workstation” means a computer workstation (expressly excludes tablets or other smart <br />devices) that has: (i) a modern web browser installed and ready for use; (ii) Internet access; (iii) at least <br />one (1) external monitor with a resolution no smaller than 1920x1080 (understanding two (2) external <br />monitors are recommended); (iv) the ability to connect to the web conference audio; and (v) a headset. <br />“Required Facilities” means a facility provided by the Customer that: (i) can accommodate up to twelve <br />(12) Customer participants with workstations and monitors meeting the specifications for the Software <br />described herein for each participant and (ii) has a projector and screen for displaying the content being <br />presented. If the Customer’s policies preclude connecting Hexagon-owned equipment to their network, a <br />computer workstation for use by Hexagon for presenting content shall be made available. <br />“Server Setup Worksheet” means a document reflecting, among other details, the identification of <br />servers, IP addresses, and node names for the System. <br />“Site Configuration Document” means a document reflecting the configurations made to the OnCall <br />System. <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E