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Orange County, NC <br /> <br />On-Premise OnCall Dispatch Implementation <br />Statement of Work 108 <br /> Hexagon cannot be held accountable for incompatibilities that occur in this interface as the result <br />of changes to input/output formats or data requirements associated with the third-party vendor’s <br />product. <br />HxGN OnCall Dispatch | Notifications <br /> For PageGate <br />OnCall Dispatch | Notifications provides connectivity between the dispatching environment and multiple <br />internal and external communication endpoints. It allows for the definition of customer-specific rules for <br />notifying interested parties based on activities in the CAD system. These include a third-party paging <br />controller, email application, and SMS text. Dependent on the protocol supported by the system, OnCall <br />Dispatch | Notifications uses either SNPP level 1 (Simple Network Paging Protocol), SMPP (Short <br />Message Peer to Peer), SMTP (Simple Mail Transfer Protocol), or WCTP (Wireless Communication <br />Transfer Protocol). <br />This product serves as an extension to the OnCall Dispatch functionality. Alphanumeric messages and/or <br />tone pages can be transmitted from the dispatch environment over the third-party paging terminal to the <br />destination paging unit. OnCall Dispatch | Notifications must be customized to adapt to the third-party <br />paging terminal available. <br />Notifications may be sent through the OnCall messaging system, which supports group messaging and <br />logs messages sent, or may be sent automatically when a unit is dispatched to an event. The OnCall <br />Dispatch | Notifications interface provides the ability to send information or general tone alerting from the <br />OnCall Dispatch system to pagers and units equipped with pagers as well as email. The system can send <br />general text and dispatch/event information to alphanumeric pagers and units equipped with <br />alphanumeric pagers. Tone-only pagers can also be used for ‘tone out’ type pages. <br />Because most paging systems only support one-way communications, OnCall Dispatch | Notifications <br />cannot confirm receipt of a message but can confirm that the paging controller acknowledged the <br />message. <br />The SMTP software driver module (SDM) provides the ability to send email messages. The SMTP SDM <br />will distribute paging messages as directed by the paging system interface (PSI) application. The PSI <br />application is designed to listen for Send Message packets from Hexagon’s CAD software application <br />(OnCall Dispatch). Once the PSI application captures a Send Message packet, it forwards the message <br />and its contents to the SDM of interest. The SMTP SDM is an integral part of the complete PSI <br />application and its inclusion helps to complete the functionality for a working paging system interface to <br />the OnCall Dispatch application. <br />The OnCall Dispatch | Notifications interface consists of three parts: <br /> The User Interface portion (client) <br /> Communication server paging process (server) <br /> Controller/hardware specific driver software (SDM) necessary to control communication to a <br />particular paging system controller <br />All run time input to the paging system will come from the OnCall Dispatch system. Automatic dispatch <br />paging is only by unit within the OnCall Dispatch system. Pagers may be associated with: <br /> Units <br /> Personnel <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E