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<br /> <br />Statement of Work <br />Table of Contents <br />Introduction ......................................................................................................................... 1 <br />Purpose ............................................................................................................................... 1 <br />Software Functionality and Support ................................................................................. 2 <br />Project Governance ............................................................................................................ 2 <br />Customer Core Team(s) ..................................................................................................... 3 <br />Core Team Roles and Responsibilities ...................................................................... 3 <br />Dispatch Core Team ................................................................................ 3 <br />Mobile Core Team .................................................................................... 3 <br />Project Assumptions .......................................................................................................... 4 <br />Project Tasks ...................................................................................................................... 8 <br />Project Initiation ......................................................................................................... 8 <br />Planning Phase .......................................................................................................... 9 <br />1. Project Kickoff Meeting ..................................................................... 9 <br />2. COTS Interface Questionnaire Completion ..................................... 12 <br />3. OnCall Dispatch & Mobile Unit Launch ........................................... 14 <br />4. OnCall Dispatch GIS Requirements Review – Web Conference ..... 16 <br />5. Custom Interface Requirements Gathering ..................................... 17 <br />6. Custom Interface Development ....................................................... 19 <br />7. Load Balancer Equipment Ordering ................................................ 20 <br />Staging Phase ......................................................................................................... 21 <br />8. Physical Infrastructure Installation ................................................... 21 <br />9. Virtual Server and OnCall Software Staging ................................... 23 <br />10. OnCall Dispatch GIS Consulting .................................................... 26 <br />11. OnCall Dispatch System Build 1 .................................................... 27 <br />12. OnCall Dispatch Deployment & Response Planning Workshop ..... 29 <br />13. OnCall Dispatch System Build 2 .................................................... 31 <br />Configuration Phase ................................................................................................ 33 <br />14. OnCall Dispatch Fundamentals for Core Team ............................. 33 <br />15. COTS Interface Product Installation and Configuration ................. 35 <br />16. CommSys ConnectCIC Installation ................................................ 37 <br />17. OnCall Dispatch Configuration Consulting 1 .................................. 39 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E