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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />369 Supplemental Resource Request and <br />Tracking <br />Request Supplemental <br />Resource <br />Allow for agency-configurable non-agency units to <br />be recommended, such as the closest towing <br />company recommendation when a unit is <br />dispatched to an accident event type. The <br />recommendation will take into account the <br />rotation of towing companies. <br />HxGN OnCall Dispatch | <br />Essentials <br />370 Supplemental Resource Request and <br />Tracking <br />Request Supplemental <br />Resource Rotation List <br />Store, and provide for easy retrieval, a list of <br />authorized providers of unique or supplemental <br />supplies or services. <br />HxGN OnCall Dispatch | <br />Essentials <br />371 Supplemental Resource Request and <br />Tracking <br />Request Supplemental <br />Resource Rotation List <br />Provide multiple sources of contact for each <br />authorized vendor. <br />HxGN OnCall Dispatch | <br />Essentials <br />372 Supplemental Resource Request and <br />Tracking <br />Request Supplemental <br />Resource Rotation List <br />Be able to display the list of authorized service <br />providers based upon geographical proximity to <br />the site of need, by rotation, or by agency <br />preference based upon contractual agreement. <br />HxGN OnCall Dispatch | <br />Essentials <br />373 Supplemental Resource Request and <br />Tracking <br />Request Supplemental <br />Resource Rotation List <br />Record the transactions that occur with <br />supplemental or unique resources. <br />HxGN OnCall Dispatch | <br />Essentials <br />374 Supplemental Resource Request and <br />Tracking <br />Notify Supplemental Resource <br />Service <br />Provide the ability to contact the supplemental <br />resource; and, provide dispatch information by <br />the dispatcher about the incident to which the <br />resource is requested to respond. <br />HxGN OnCall Dispatch | <br />Essentials <br />375 Supplemental Resource Request and <br />Tracking <br />Notify Supplemental Resource <br />Service <br />Provide the ability to record the availability of the <br />entity to provide its services. <br />o A supplemental service that cannot be contacted <br />or informs the agency of its inability to respond <br />within a prescribed time be considered <br />unavailable to provide <br />the service. <br />HxGN OnCall Dispatch | <br />Essentials <br />Page 43 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E