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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />277 Call / Incident / Event Management Update Supplemental <br />Resources Tracking <br />Make recommendations for resources to prevent <br />any one entity from being favored. <br />HxGN OnCall Dispatch | <br />Essentials <br />278 Call / Incident / Event Management Update Supplemental <br />Resources Tracking <br />Allow cancellation of or by-passing the <br />recommendation, returning the skipped company <br />to be placed back in the rotation either at the <br />bottom or top of the rotation, depending on the <br />circumstances. <br />HxGN OnCall Dispatch | <br />Essentials <br />279 Call / Incident / Event Management Update Supplemental <br />Resources Tracking <br />Provide the ability to skip a suggested resource, <br />capturing the reason for the exception and placing <br />the resource either back at the top of the queue or <br />at the bottom, based on the reasoning. <br />HxGN OnCall Dispatch | <br />Essentials <br />280 Call / Incident / Event Management Update Supplemental <br />Resources Tracking <br />Provide the ability to create and maintain rotating <br />and non-rotating service provider information (i.e. <br />towing companies). <br />HxGN OnCall Dispatch | <br />Essentials <br />281 Call / Incident / Event Management Assign Units <br />Allow the assignment of units by using drag-and- <br />drop and point-and-click pull- down menus.HxGN OnCall Dispatch | <br />Essentials <br />282 Call / Incident / Event Management Assign Units Re-queue the CFS that has had all units removed, <br />but has not been handled. <br />HxGN OnCall Dispatch | <br />Essentials <br />283 Call / Incident / Event Management Assign Units <br />Recommend a unit that is unavailable only if SOP <br />permits units to be pre-empted for a higher <br />priority event <br />HxGN OnCall Dispatch | <br />Essentials <br />284 Call / Incident / Event Management Assign Units Provide the ability to assign one or more units to <br />an incident with a single command. <br />HxGN OnCall Dispatch | <br />Essentials <br />285 Call / Incident / Event Management Assign Units <br />Provide the ability to dynamically, and without <br />user intervention, change the unit <br />recommendation if relevant incident information <br />changes (i.e. type, location, alarm level). <br />HxGN OnCall Dispatch | <br />Essentials <br />286 Call / Incident / Event Management Assign Units Provide the ability to notify users that the unit <br />recommendation has changed. <br />HxGN OnCall Dispatch | <br />Resource Management <br />Page 33 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E