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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />267 Call / Incident / Event Management Display of Incident / Event <br />Data <br />Remove CFS events as they are closed by the <br />dispatcher from the CFS event display, without <br />additional interaction from the dispatcher. <br />HxGN OnCall Dispatch | <br />Viewer <br />268 Call / Incident / Event Management Update Incident Status <br />Provide the capability to record supplemental <br />information updates in the CFS event as it is <br />received from callers, field resources and other <br />sources. <br />HxGN OnCall Dispatch | <br />Viewer <br />269 Call / Incident / Event Management Update Incident Status Retain a copy of any information updated prior to <br />the update for audit purposes. <br />HxGN OnCall Dispatch | <br />Viewer <br />270 Call / Incident / Event Management Update Incident Status <br />Provide a method to update the actual incident <br />type versus the reported incident type.HxGN OnCall Dispatch | <br />Viewer <br />271 Call / Incident / Event Management Dispatch Resource Decision <br />Recommend resources, when the resource <br />requirement is changed, based upon agency <br />defined procedures, workload balancing, unit <br />capability, and proximity of the resources. <br />HxGN OnCall Dispatch | <br />Essentials <br />272 Call / Incident / Event Management Update Assigned Resources Recommend readjusted resources that meet the <br />requirements of the incident. <br />HxGN OnCall Dispatch | <br />Essentials <br />273 Call / Incident / Event Management Update Assigned Resources Record the modifications to the CFS event when <br />changed by the dispatcher. <br />HxGN OnCall Dispatch | <br />Viewer <br />274 Call / Incident / Event Management Update Assigned Resources Record any changes to assigned resources as an <br />update to the CFS event. <br />HxGN OnCall Dispatch | <br />Essentials <br />275 Call / Incident / Event Management Update Assigned Resources <br />Provide the capability to recommend additional <br />resources based on response plans and/or local <br />policies. <br />HxGN OnCall Dispatch | <br />Essentials <br />276 Call / Incident / Event Management Update Supplemental <br />Resources Tracking <br />Allow the ability to divide the response area into <br />multiple zones, based on user- defined criteria, to <br />ensure a quick response to the request. <br />HxGN OnCall Dispatch | <br />Essentials <br />Page 32 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E