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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />173 Dispatch Support Emergency Medical Dispatch / <br />Incident Triage <br />The CAD system or EMD or incident triage <br />program: <br />Allow for customization based on the needs of the <br />agency (e.g. medical direction, operations). <br />• guide or prompt the call taker through defined <br />forms based on the information provided by the <br />caller. <br />• assist the call taker in identifying the: <br />o Type of incident (i.e. law enforcement, fire, EMS, <br />multi-agency) <br />o Resources needed [e.g. law enforcement, <br />ALS/BLS, engine(s), extrication] <br />o Level of response (e.g. Alpha, Bravo, Charlie, <br />Delta or priority) <br />HxGN OnCall Dispatch | ProQA <br />Interface <br />Page 22 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E