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HxGN OnCall Dispatch Capabilities Matrix (2309) - On Premises Date: 12 April 2024 <br /># <br />Section Category Capability Product Name <br />167 Dispatch Support Special Dispatch Areas Define special dispatch area types and assign each <br />a unique identifier. <br />HxGN OnCall Dispatch | <br />Administrator <br />168 Dispatch Support Special Dispatch Areas <br />Assign a special dispatch area type to CAD geofile <br />addresses, intersections, and blocks for each <br />service agency (e.g. law enforcement, fire, EMS, <br />utility). <br />HxGN OnCall Dispatch | <br />Administrator <br />169 Dispatch Support Special Dispatch Areas <br />Specify a non-standard response for a location <br />identified with a special dispatch area type.HxGN OnCall Dispatch | <br />Administrator <br />170 Dispatch Support Special Dispatch Areas <br />Define non-standard responses as being applicable <br />only during certain days of the week and/or times <br />of the day (i.e. window for utilization). <br />HxGN OnCall Dispatch | <br />Administrator <br />171 Dispatch Support Special Dispatch Areas <br />Provide the capability that if one or more windows <br />are defined but none of them are applicable, then <br />the standard response is employed. <br />HxGN OnCall Dispatch | <br />Administrator <br />172 Dispatch Support Emergency Medical Dispatch / <br />Incident Triage <br />Include (or allow for the installation of) an EMD or <br />incident triage program. <br />HxGN OnCall Dispatch | Call- <br />Taker <br />Page 21 <br />Docusign Envelope ID: 463E937D-8F02-4D22-9EEA-B2B50627D9E0Docusign Envelope ID: DE681D27-7D55-4FB6-8C51-9394D26FBC9E