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<br />Propos al Provided By :DEC00260603.1 Page 15 <br />Deliv ery Plan <br />Your Energy Savings - Simplified <br />By participating in this program your business has the opportunity to save energy and improve your bottom <br />line. T he Small Business Energy Saver demonstrates Duke Energy's commitment to affordable and broad <br />reaching solutions that simplify energy efficiency decisions for all customers. Our team's goal is to ensure <br />the process of saving energy is as easy as 1-2-3. <br />1. Preparation <br />Once the participation agreem ent is complete, your project is setup and equipment is ordered. Based <br />on the availability of the new equipment and the size of your project, orders typically arr ive within 3-6 <br />weeks <br />2. Installation <br />Once the m aterial arr ives, your local installation contractor will call and schedule a convenient <br />installation date. The day prior to your scheduled installation appointment, the installation contractor will <br />contact you to confirm the appointment. On installation day, the contractor will review the scope of work <br />and safety requirements with you, and proceed to perform the installation with as minimal an im pact as <br />possible to your operations. <br />3. Completion <br />Upon completion of the work, the Contractor will request a signed Project Completion Form to validate <br />that the project was completed per the participation agreement and that you are completely satisfied. <br />Support and War r anty <br />We are here to help every step of the way. To check in on the status of your project or request equipment <br />warranty support, please call the Small Business Energy Saver Team anytime at: <br />855-232-1042 <br />www.sbeswarranty.com <br />T he Small Business Energy Saver team is committed to 100% customer satisfaction. We will send <br />you a satisfaction survey to collect information on your overall experience. We are always seeking to <br />improve the program and your feedback is very important to us. <br />Thank you for your partici pation in the program and for your comm itment to saving energy! <br />Docusign Envelope ID: 21152D16-5C53-47B8-BDEF-16DCC80DCBDB