2024-500-E-AMS-Sunstates Security-Security Guard Services FY24-25

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Confidential Prepared for Orange County North Carolina • Drug Screen: Officers will take oral swab drug test. Any non-conclusive results will be sent to the lab for review. • Initial Training: Officers will complete all state required training, as well as Sunstates Security Orientation and Safety Training. • Uniform Issuance. Each officer will be fitted for new uniforms which will be ordered and provided to officers prior to the start date. • Officers not Retained. Sunstates’ goal is to help all officers maintain employment. Any officers who are not selected to continue in their role at the existing client will be considered for assignment at another Sunstates Security account if appropriate. Once we have identified open positions and defined the position qualifications and responsibilities, we move swiftly to begin the recruitment process for any open positions at the site. If you wish to retain incumbent officers, we assist and support those officers as they complete our employment applications and schedule their interviews and background screening process. For positions not filled by incumbent personnel, we recruit internally and externally, using proven recruiting sources and strategies as outlined in the Recruitment and Selection section. Ordering of Uniforms, Accessories and Other Equipment Sunstates has the capability to custom-design the look of your officers’ uniforms to meet your needs. Early on in the start-up period, we identify your preferred style, color, type and design of uniform, assisting you in the selection of uniform components that appropriately reflect your culture and the image you want your security officers to project. We provide an unlimited selection of uniform variations from professional blazer or police style to casual polos or military look BDUs. Importantly, we then order sufficient quantities of uniforms to outfit your staff and to provide replacements at the first sign of soiling, wear or tear at no additional cost to you or the officers. Development of Standard Operating Procedures Using expertise born over the course of hundreds of transitions in various industries and settings, our Corporate Training Manager and Operations Manager translate our understanding of the program goals and specifics into detailed and illustrated Standard Operating Procedures (SOP) for the site. We re-work and revise the SOPs until they accurately reflect your needs and requirements and effectively integrate your performance standards with ours. We re -visit the SOPs in the course of our management checks, to ensure that they continue to correctly represent our mission at your site, throughout the life of the contract. Docusign Envelope ID: 08873B1B-BC4C-44E2-88E7-6F159AB20086