Orange County NC Website
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<br /> <br /> <br />Confidential <br />Prepared for Orange County North Carolina <br />You can trust that no detail will go unnoticed or slip through the cracks with up to eight (8) <br />different security experts, including both operations staff and corporate executives, training <br />their combined focus, expertise, and undivided attention on each site every month. <br /> <br /> One or More Quality Assurance Audits per Year <br /> <br />A Sunstates Auditor visits each site at least once per year to perform an official site audit. The <br />Auditor uses the very same QA-1 completed by the Regional Manager or Director in the course <br />of the Quality Assurance Assist Visit. The Auditor scores the site operation on the same metrics <br />evaluated by the Regional Manager, and the electronic form updates the charting and graphing <br />to show the Auditor’s findings side-by-side with those of the Regional Manager or Director. A <br />debrief immediately follows the Quality Assurance Audit, during which the Regional Manager or <br />Director and the Auditor compare notes and work together to understand any discrepancies <br />between their findings. They jointly develop an action item agenda and assign responsibility for <br />correction of any less than perfect score(s). The action item agenda is then rolled into our <br />ongoing quality assurance procedures, to be explained in the next section. <br /> <br /> One or More Client Surveys Biannually <br /> <br />We encourage every client to complete a client survey at least once every six (6) months. <br />Experience has shown us that even though we maintain an exceptional level of management <br />interaction and involvement with our clients, we often learn something new whe n our clients <br />take the time to thoughtfully respond to our written surveys. <br /> <br />These surveys provide the quality balance for the following management checks: <br /> <br />• Monthly client meetings with the Regional Manager or Director <br />• Weekly client meetings with the Site Supervisor <br /> <br />Our management team takes client feedback very seriously and makes a priority of responding <br />to any negative feedback and taking swift action to remedy any service deficiencies. <br /> <br /> Regional Review of Site Documentation <br /> <br />Our regional personnel devote time every day to examining site documentation, including Daily <br />Activity Reports and Incident Based Reports. While the designated site team member signing <br />off on such documentation should note any call for action and respond appropriately, the <br />regional review serves as assurance that appropriate steps have been or are being taken. <br /> <br />Docusign Envelope ID: 08873B1B-BC4C-44E2-88E7-6F159AB20086