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<br /> <br /> <br />Confidential <br />Prepared for Orange County North Carolina <br />• Site Inspection (Spot Check) QA Audit, 10 questions <br />• Account QA Audit, 21 questions <br /> <br />Others: <br /> <br />• Regional Office QA Audit <br />• Vehicle Fleet QA Audits <br />• Customer Satisfaction Report/KPI Review <br /> <br />Customers can be granted access to these reports/QA’s with an issued logon/password. <br /> <br />• We provide on-the-spot training, motivation and mentoring for the site team. <br />Our visiting managers are experts at helping our site teams experience the satisfaction <br />and fulfillment that comes from a job well done. They balance critical oversight with <br />positive feedback and even hands-on coaching to help build strengths, skills, and <br />competencies. They actively engage our officers in the process of discovering how we as <br />a team could do things better. Many of our visiting managers have risen through the <br />ranks themselves, and their watchful, perceptive presence reassures officers of their <br />own future potential. <br /> <br />Our management team conducts formal employee performance reviews on an annual <br />basis, providing each employee with positive reinforcement as appropriate and mapping <br />out goals for the future. The performance evaluation and review process is a learning <br />experience for each officer, an opportunity to reassess career objectives, and a source <br />of motivation, as the potential for merit pay increases is tied to performance. <br /> <br />✓ One formal Quality Assurance Site Assist Visit at a minimum every six (6) months <br />At every Sunstates site, the Regional Manager or Director conducts a minimum of one <br />Quality Assurance Site Assist visit during the first half of the calendar year and another <br />during the latter part of the year. The goal of these visits is to evaluate and score the <br />operation across a total of more than 30 different metrics in the following areas. <br /> <br />• Manuals and documentation <br />• Human resources <br />• Risk management <br />• Professional image <br />• Continuing education modules <br />• Training and education records <br />• Safety compliance <br />Docusign Envelope ID: 08873B1B-BC4C-44E2-88E7-6F159AB20086