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<br /> <br /> <br />Confidential <br />Prepared for Orange County North Carolina <br />• We observe and analyze the security operation from “the inside.” <br />Managers at all levels of our organization take time to visit sites and perform <br />inspections. Sunstates utilizes a cloud-based integrated payroll, <br />scheduling, and quality assurance platform for creating reports <br />in the field. Managers log in through a customizable smart <br />phone app (eHub) to perform quality assurance checks and <br />officer / site inspections. Our Quality Assurance Program allows <br />Sunstates to manage jobs and connect and manage employees, <br />create, and respond to questions, act based on responses and <br />share results. The quality assurance module is built <br />around "Checkpoints", or question-and-answer lists <br />created to inspect or evaluate job sites and employees <br />to our clients’ satisfaction. The use of the app during <br />the quality assurance process provides a digital record <br />of the review showing a time/date/location <br />confirmation and can include photos of an employee in uniform or something <br />noteworthy at a site location. Deficiencies are created when scores do not meet pre- <br />defined quality standards. Once a Checkpoint is completed, deficiencies can be <br />reviewed and addressed. Sunstates managers then create reports from Checkpoint <br />information to share results or post results, so employees and clients are informed. <br /> <br />Sunstates can customize the quality assurance checks to create trackable metrics <br />assuring we are meeting or exceeding our clients’ expectations. <br /> <br />eHub Features <br /> <br />Workforce Management <br />Provides field-based security managers mobile tools to keep your service delivery <br />engine running. eHub seamlessly connects the field to the back office, ensuring they <br />always have access to the latest information. Provides managers with the capability to <br />manage budgets, schedules and time and attendance; create and complete work tickets; <br />and send messages and requests. Additionally, provides a tool for quickly and easily <br />filling open shifts, capturing billable work, and reporting on inspections all through a <br />secure web or mobile app. <br />Docusign Envelope ID: 08873B1B-BC4C-44E2-88E7-6F159AB20086