2024-500-E-AMS-Sunstates Security-Security Guard Services FY24-25

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Confidential Prepared for Orange County North Carolina Specialized Training Your custom-designed training program can include any number of specialized courses. Our certified instructors routinely provide specialized training for security personnel on topics such as: • Serving as a Concierge or Public Ambassador • OC pepper spray • CPR and AED • Basic First Aid • Certified defensive driving techniques • Hazard Communication • Blood Borne Pathogens • Verbal De-escalation techniques Specialized training may be delivered in the classroom, online, or through ongoing drills / table top exercises. These, or other requested specialty trainings, can be provided as an additional direct billed expense. B. On-the-Job Training Each officer receives site specific training administered by the site trainer or Sunstates manager before ever performing a duty alone. The number of hours of training varies from 16-40 dependent on complexity of role and individual client requirements. The basis for site-specific training is the customized, site-specific Standard Operating Procedures (SOP) Manual, created to address all aspects of security officer duties at the specific site. At the conclusion of an officer’s initial training, the site supervisor sits down with the officers to review all points covered in training and to have them confirm their understanding by signing off on the SOPM. At that time the officer is afforded the opportunity to ask for further training in any areas they believe they have not fully comprehended. Once the site supervisor conducts a training review with the officer, and the supervisor is satisfied that the officer has been properly trained, the officer is then assigned to a permanent shift. Docusign Envelope ID: 08873B1B-BC4C-44E2-88E7-6F159AB20086