Agenda - 11-19-2024; 7-a - Report on Detention Center Operational and Staffing Assessment

Browse Search

6 Detention Center Staffing Analysis Orange County, NC 1 . Project Overview and Executive Summary Orange County retained the Matrix Consulting Group to conduct a comprehensive operational and staffing assessment of the Sheriff's Office Detention Center This report provides the analysis and findings of that effort. 1. Background and Scope of the Study This study was initiated in May 2024 to provide an independent and objective assessment of the operations and staffing needs of the Detention Center. The project team examined current operational and staffing approaches to identify the staffing needs to provide efficient and effective detention operations and to identify the staffing needs to provide enhanced detainee programs and services. The scope of the study encompassed the following: • Assessment of current detention operations, including workload and service level objectives. • Outline the intake and release, processes. • Comparison of current service levels to emergent best practices in order to identify areas of unmet needs and opportunities to create greater efficiencies. • Review the fixed post staffing plan and identify any improvement opportunities. • Analysis of current staffing needs by incorporating net annual work hours into the fixed post staffing plan. In summary, this study, through the various steps undertaken, is designed to be a comprehensive staffing and operations assessment of the Orange County Sheriff's Office Detention Center. Methodology Used to Conduct the Study The project team utilized a number of approaches in order to fully understand the service environment and issues relevant to the study, including the following: • Interviews with the leadership, supervisors, and line level staff throughout the organization. Interviews were conducted using a mixture of both virtual and in- person meetings. Matrix Consulting Group 1