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26 <br /> Detention Center Staffing Analysis Orange County, NC <br /> request through the kiosk messaging system to Administrative <br /> Lieutenant/designee for this purpose" <br /> • Policy 705.0 Inmate Grievances - The Lieutenant was referenced 27 times <br /> throughout the various sections of this policy, reflecting a critical role in managing <br /> inmate grievances. The Lieutenant, during interviews, indicated that they are <br /> responsible for initiating investigations of formal complaints, but did not elaborate <br /> further. Moreover, the Detention Center was unable to provide any <br /> grievance/complaint data requested by the project team for this important <br /> process. <br /> • Policy 707.0 Educational and Programming Tablets - Under Section 6 of the policy <br /> the following was noted: "Inmate complaints regarding the operation of any tablet <br /> must be submitted in the form of a request to the Administrative <br /> Lieutenant/designee. The Administrative Lieutenant/designee will serve as a <br /> liaison between the facility and the tablet provider and will notify the provider of <br /> the complaint" During interviews,the Lieutenant stated that they were in charge of <br /> vendors, excluding the kitchen. <br /> • Policy 709.0 Inmate Access to Courts - Under Section 4C of the policy the following <br /> was noted: "The original copy of the Copy Request for Self-Generated Legal <br /> Documents Form will be forwarded to the Administrative Lieutenant/designee who <br /> will be responsible for ensuring the necessary deductions are made from the <br /> inmates account for the copies" <br /> • Policy 711.0 Inmate Visitation - Under Section 2B of the policy the following was <br /> noted: "Completed Visitation Lists are forwarded to officers designated by the <br /> Operations Lieutenant for initial approval" <br /> • Policy 803.0 Tool Control - The Lieutenant was referenced five times throughout <br /> the various sections of this policy, reflecting an important role in <br /> tracking/managing tools to prevent the introduction and unauthorized distribution <br /> of contraband or other unauthorized materials throughout the Detention Center. <br /> This was not discussed in interviews. <br /> • Policy 804.0 Key Control - Under Section 6B of the policy the following was noted: <br /> "If it is suspected that a security key is lost, misplaced, stolen or compromised,the <br /> Shift Sergeant/designee will immediately inform the Operations Lieutenant" <br /> Matrix Consulting Group 21 <br />