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99 <br /> 1. Introduction <br /> Your Customer Support Plan contains everything you need to know to take advantage of the <br /> services provided in your contract. This support plan was designed to help transition you from the <br /> pre-sales, staging, and installation phases to the delivery of life cycle support services for your <br /> system. Motorola supports your communication system with several expert service groups, each <br /> performing a specific function and working together to provide you with fast response and quick <br /> closure to issues. <br /> The Terms and Conditions of customer contract agreement will take precedence over this <br /> Customer Support Plan. In case of any contradiction, please contact the Motorola <br /> representative(s) <br /> Please take a moment to review this Customer Support Plan. Your Customer Support Manager <br /> can answer any further questions you may have. <br />