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91 <br /> Orange County August 8,2024 <br /> ASTRO 25 Managed Detection and Response 24-177976/Cybersecurity Services <br /> Motorola Solutions may continue to recommend necessary tuning changes after this period, with no <br /> impact on Service Availability. <br /> 2.3.6 Priority Level Definitions and Notification Times <br /> Motorola Solutions will analyze events created and/or aggregated by the ASTRO° 25 Managed <br /> Detection and Response services, assess their type, and notify the Customer in accordance with the <br /> following table. <br /> Table 2-3: Priority Level Definitions and Notification Times <br /> Incident • Definition <br /> Priority <br /> Critical P1 Security incidents that have caused or are suspected to have caused Response provided <br /> significant and/or widespread damage to the functionality of 24 hours, 7 days a <br /> Customer's ASTRO 25 system or information stored within it. Effort to week, including US <br /> recover from the incident may be significant. Holidays. <br /> Examples: <br /> • Malware that is not quarantined by anti-virus. <br /> • Evidence that a monitored component has communicated with <br /> suspected malicious actors. <br /> High P2 Security incidents that have localized impact but are viewed as having Response provided <br /> the potential to become more serious if not quickly addressed. Effort to 24 hours, 7 days a <br /> recover from the incident may be moderate to significant. week, including US <br /> Examples: Holidays. <br /> • Malware that is quarantined by antivirus. <br /> • Multiple behaviors observed in the system that are consistent with <br /> known attacker techniques. <br /> Medium P3 Security incidents that potentially indicate an attacker is performing Response provided <br /> reconnaissance or initial attempts at accessing the system. Effort to Monday through <br /> recover from the incident may be low to moderate. Friday 8 a.m. to 5 <br /> Examples: p.m. local time, <br /> • Suspected unauthorized attempts to log into user accounts. excluding US <br /> • Suspected unauthorized changes to system configurations, such as Holidays. <br /> firewalls or user accounts. <br /> • Observed failures of security components. <br /> • Informational events. <br /> • User account creation or deletion. <br /> • Privilege change for existing accounts. <br /> Low P4 These are typically service requests from Customer. Response provided <br /> Monday through <br /> Friday 8 a.m. to 5 <br /> p.m. local time, <br /> excluding US <br /> Holidays. <br /> Statement of Work Q MOTOROLA SOLU7fONS <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted <br /> Page 2-7 <br />