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87 <br /> Orange County August 8,2024 <br /> ASTRO 25 Managed Detection and Response 24-177976/Cybersecurity Services <br /> • Allow Motorola Solutions continuous remote access to monitor the ASTRO 25 network and <br /> applicable CEN systems. This includes keeping the connection active, providing passwords, <br /> and working with Motorola Solutions to understand and maintain proper administration <br /> privileges. <br /> • Provide continuous utility service(s) to any Motorola Solutions equipment installed or utilized at <br /> the Customer's premises to support service delivery. <br /> • Provide Motorola Solutions with contact information necessary to complete the Customer <br /> Support Plan (CSP). Notify the assigned Customer Support Manager (CSM) in advance of any <br /> contact information changes. <br /> • Notify Motorola Solutions if any new components are added to or removed from the <br /> environment as it may be necessary to update or incorporate in Managed Detection and <br /> Response. Changes to monitored components may result in changes to the pricing of the <br /> Managed Detection and Response service. <br /> • As necessary, upgrade the ASTRO 25 system, on-site systems, and third-party software or <br /> tools to supported releases. <br /> • Allow Motorola Solutions' dispatched field service technicians physical access to monitoring <br /> hardware when required. <br /> • Cooperate with Motorola Solutions and perform all acts that are required to enable Motorola <br /> Solutions to provide the services described in this SOW. <br /> • Configure and maintain networking infrastructure physical and logical configuration to mirror <br /> (typically via a port(s) on a switch) network traffic to the ActiveEye sensor for applicable CEN <br /> systems. <br /> • Responding to Cybersecurity Incident Cases created by the Motorola Solutions Security <br /> Operations Center. <br /> 2.2.3 Service Modules <br /> The following subsections describe the delivery of the service modules selected in Table 1-2: Service <br /> Modules. <br /> 2.2.3.1 Log Analytics <br /> Motorola Solutions Responsibilities <br /> • Consult with and advise the Customer on performing necessary system configurations to direct <br /> log sources to the appropriate Remote Security Sensor. <br /> • Configure Customer's networking infrastructure to allow AERSS to Communicate with <br /> ActiveEye as defined. <br /> • The SOC will consult with the Customer to identify appropriate log sources for the level of threat <br /> detection desired in each environment. <br /> Applies to included console infrastructure. <br /> Statement of Work ®MOTOROLA SOLUTIONS <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted <br /> Page 2-3 <br />