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61 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> • Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion. <br /> • Tower climbs, tower mapping analysis, or tower structure analysis. <br /> Customer Responsibilities <br /> • Provide preferred schedule for Annual Preventative Maintenance to Motorola. <br /> • Authorize and acknowledge any scheduled system downtime. <br /> • Maintain periodic backup of databases, software applications, and firmware. <br /> • Establish and maintain a suitable environment (heat, light, and power)for the equipment <br /> location as described in equipment specifications, and provide Motorola full, free, and safe <br /> access to the equipment so that Motorola may provide services. All sites shall be accessible by <br /> standard service vehicles. <br /> • Submit timely changes in any information supplied in the CSP to the CSM. <br /> • Provide site escorts, if required, in a timely manner. <br /> • Provide Motorola with requirements necessary for access to secure facilities. <br /> • In the event that Motorola agrees in writing to provide supplemental Annual Preventive <br /> Maintenance to third-party elements provided by Customer, the Customer agrees to obtain any <br /> third-party consents or licenses required to enable Motorola field service technician to access <br /> the sites to provide the service. <br /> 4.1.9.4 Preventative Maintenance Tasks <br /> The Preventive Maintenance service includes the tasks listed in this section. Tasks will be performed <br /> based on the level of service noted in Section 4.1.9.3: Inclusions. <br /> PRIMARY SITE CHECKLIST—LEVEL 1 <br /> Servers _1111 <br /> Equipment Alarms Check LED and/or other status indicators for fault conditions. <br /> Capture Perform recommended diagnostic tests based on server type. Capture available <br /> Diagnostics diagnostic logs. <br /> Network Review Unified Event Manager (UEM)events and verify backhaul links are reported as <br /> Management (NM) operational. Review event log for persistent types. Verify all NM client applications are <br /> Client Applications operating correctly. <br /> Verify System Perform audit of software media on site. Verify that versions, KC numbers, and types <br /> software physical match what is deployed to the Customer server. <br /> media <br /> Complete Backup Verify backups have been completed or scheduled, and that data has been stored in <br /> accordance with the Customer's backup plan. Check that adequate storage space is <br /> available for backups. <br /> Network Time Verify operation and syncing all devices. <br /> Protocol (NTP) <br /> Data Collection Verify data collection. <br /> Devices (DCD) <br /> check(if present) <br /> Anti-Virus Verify anti-virus is enabled and that definition files on the core security management <br /> server were updated within two weeks of the current date. <br /> ®111OT0R0LA SOLV710NS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 50 <br />